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Senior Program Manager - Tools & Technology

Location: 

Calgary, AB, CA Edmonton, AB, CA Vancouver, BC, CA Toronto, ON, CA

Req ID:  53175
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Build the Future of Sales. Enable Thousands. Drive Transformation.

 

 

Join our team and what we’ll accomplish together

 

What if your work directly enabled thousands of sales reps to perform at their best? As Senior Program Manager (Tools & Technology), you'll own the digital platforms and system capabilities that power our Door-to-Door sales channel. You'll lead the evolution of technology that transforms how our teams sell and how customers experience our brands.


You'll champion capital programs that matter—building and evolving tools that elevate the entire customer journey and optimize sales rep experiences. Your roadmap decisions will unlock productivity, enable scalable growth, and directly impact revenue. This is strategic work with immediate, measurable results.


Partner with sales execution leadership, technology teams, and stakeholders across the organization to ensure platform evolution meets real field needs. You'll be the bridge between what sales needs and what technology can deliver—translating operational requirements into elegant system solutions that drive adoption and results.


Strong product management discipline, roadmap ownership, and release governance expertise will set you apart. Your ability to translate complex operational challenges into structured enhancements will make you invaluable to the organization.


As a strategic thinker with product management expertise and deep understanding of sales operations. You're energized by solving complex problems, enabling teams, and building systems that scale. You thrive on visibility, influence, and measurable impact.


If you're ready to own a critical platform roadmap and shape how an entire sales channel operates, this is your opportunity to lead transformation.

 

 

What you’ll do

 

  • Deliver and support critical projects that elevate customer journey and system experience across the D2D channel
  • Represent and champion best-in-class digital experience for D2D sales, supporting multi-brand, multi-segment transactions organization-wide
  • Represent and advocate for capital programs supporting D2D sales platforms
  • Partner with stakeholders to deliver new system capabilities and drive evolution of the channel application ecosystem
  • Oversee platform evolution, release strategy, and delivery of new capabilities across channel-specific applications
  • Work directly with sales channel leadership to understand team needs and identify how platform enhancements can unlock performance
  • Develop and present platform roadmaps, evolve delivery models and operational processes, and communicate committed release scope to leadership teams

 

Qualifications


What you bring

 

  • Strong product management and platform strategy expertise
  • Demonstrated experience managing release cycles, roadmap planning, and capital-backed initiatives
  • Ability to translate business and sales channel needs into scalable system capabilities
  • Strong stakeholder management and cross-functional collaboration skills
  • Excellent communication and executive presentation capability
  • Analytical mindset with ability to assess performance impact of system enhancements
  • University degree in Business, Information Technology, Engineering, or related field
  • MBA considered an asset
  • 5+ years of progressive experience in product management, digital platforms, or technology-enabled transformation
  • Experience supporting sales channels or front-line execution environments 

 
Salary Range:  $97,000-$145,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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