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Senior Project Manager - Custom Security Systems


Calgary, AB, CA Ottawa, ON, CA Edmonton, AB, CA Toronto, ON, CA

Req ID:  28637
Jobs by Category:  Operations
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular



Join our team!


TELUS has become the #1 market leader in the Smart Security & Automation industry in Canada, transforming the way we bring convenience and peace of mind to our customers' lives. The TELUS Custom Security Systems (TCSS) team is bringing the power of our smart-technology and automation to life by standardizing and expanding our national capabilities and providing custom solutions for both our customers’ homes and business. As we grow, we continually strive to improve and are looking for an enthusiastic and highly motivated team player with a passion for driving continuous improvement, to be a part of our growing team and our transformational journey to help bring the power of smart-technology to life for our customers. 


Here’s the impact you’ll make and what we’ll accomplish together: 


Joining our TELUS Custom Security Systems (TCSS) team, you will play a critical role in leading our strategic initiatives focused on transforming and streamlining our field operations across Canada to deliver best in class customer experience. You will have the exciting opportunity to partner with cross-functional teams to bring our vision to reality. 


We are a team of professionals dedicated to driving exceptional growth of TELUS Smart Security and Automation, while offering the best customer and team member experience in Canada. Our common goal is the growth and transformation of the custom security industry while delivering incredible value for TELUS and our customers. Our team members embrace change with a growth mindset, and our best work emerges in a fast paced and growth-oriented environment.

Here’s how


As a Sr. Project Manager, you will:


  • Leverage your expertise in both Agile and Waterfall methodologies and apply project management best practices to deliver the best results and help evolve our PMO maturity
  • Manage complex strategic initiatives and collaborate with cross-functional teams to transform our TCSS Field Operations Team and enhance end to end customer journey
  • Leverage your passion for process improvements to implement solutions and optimize operational efficiency
  • Facilitate the required project meetings, including the kick-off, daily stand-up, sprint planning, backlog management, sprint review, sprint retrospective, and project closing 
  • Leverage your expertise in change management to help the team embrace and adapt changes in a dynamic and value-driven environment
  • Passion for continuous learning and knowledge sharing as well as exceptional time management, organizational, and attention-to-detail skills 
  • Present findings and recommendations, facilitate workshops, set up governance structures, and negotiate or influence key decision makers





Your ideal profile includes:


  • 5 to 10 years of Agile project management experience with Advanced Certified ScrumMaster/DA Senior Scrum Master and Project Management Professional (PMP) designations
  • Excellent interpersonal and communication skills (verbal, written, and presentation) including the proven ability to develop reports and presentations for executive level audience
  • Strong ability to influence, negotiate, and work effectively at all levels of management including cross functional teams and senior executives
  • Strong business acumen, analytical, and problem solving skills with proven experience in managing multiple initiatives and changing priorities 
  • Strong sense of urgency and ownership to deliver the best outcomes in the most efficient and effective way with a customer first focus
  • Demonstrated ability to manage ambiguity, embrace change, adapt team strategy, and redirect focus to fit business strategy
  • Passion for building excellent relationships with stakeholders, developing strong networks of expertise and fostering a collaborative environment
  • Advanced knowledge of G Suite tools (Google Slides, Docs, Sheets, etc.), Visio, and similar Microsoft tools




  • PMI Agile Certified Practitioner (PMI-ACP) or Certified Scrum Professional - ScrumMaster certification 
  • Lean or Six Sigma Certification or equivalent certification in process improvement
  • Familiarity with SAP and
  • University degree in Business or Technology and 8+ years of relevant experience in a complex and fast-paced environment 
  • Knowledge of Smart Home Security & Automation products and business model
  • Entrepreneurial approach to getting results delivered



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.