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Senior Project Manager - New Services Implementation (Virtual Position)

Location: 

Calgary, AB, CA Vancouver, BC, CA Toronto, ON, CA Edmonton, AB, CA

Req ID:  49608
Jobs by Category:  Operations
Job Function:  Project Management
Status:  Full Time
Schedule:  Regular

Description


Join our team and shape the future of connected living

 


The Custom Home team within Customer Solutions Delivery (CSD) East specializes in designing, implementing, and supporting personalized smart home and security solutions for residential customers. We are seeking an exceptional Project Manager to lead the introduction of new services within this dynamic team, overseeing the end-to-end implementation of innovative offerings from concept through market launch.

 

 

What you'll do

 


You'll coordinate cross-functional teams, manage complex timelines and deliverables, and ensure seamless integration of new smart home and security services into our existing portfolio. Working closely with technical teams, stakeholders, and customers, you'll deliver tailored automation and security solutions that enhance the connected living experience while driving the strategic expansion of our custom home services offerings.
We're looking for someone with exceptional emotional intelligence, thought leadership capabilities, and a proven track record of delivering projects with excellence. You naturally build strong working relationships and have the unique ability to transform complex challenges into clear, actionable solutions for multiple stakeholders across TELUS.

 

 

The Impact You'll Make

 


As a dynamic, self-directed team member, you'll understand and appreciate the details needed to deliver on strategy through effective project management, analysis, stakeholder engagement, and communication. You're not afraid to experiment, trial, and pilot new ideas to gain operational insights that propel the development of innovative processes. Your relationship-building skills and proven track record of cross-functional collaboration will align outcomes with TELUS' strategic goals.

 

Qualifications


What you bring

 

Essential Qualifications

 

  • 7-10 years of relevant project management experience
  • University degree or equivalent professional experience
  • Demonstrated business and financial acumen
  • Proven track record managing multiple competing priorities and complex projects
  • Exceptional communication and stakeholder management skills
  • Strong analytical and problem-solving capabilities
  • Familiarity with wireline operations, customer service delivery, and digital transformation
  • Ability to articulate complex concepts clearly across various mediums (Google suite)
  • Passion for delivering outstanding customer experiences
  • Strong self-starter with proven ability to navigate ambiguous environments
  • Knowledge of project management methodologies, principles, and practices

 

Personal Attributes

 

  • Excellent time management, organization, and planning skills
  • Ability to thrive in fast-paced, dynamic environments
  • Natural relationship builder with high emotional intelligence
  • Experimental mindset with willingness to pilot innovative approaches

 

 

Great-to-haves

 

  • PMP certification
  • Workshop facilitation skills and experience
Salary Range:  $95,000-$143,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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