Senior Strategy Manager (Community)

Description

Our team and what we’ll accomplish together

We are currently seeking a dynamic result-oriented and motivated Senior Strategy Manager to be an integral part in growing the Sales Performance and Culture within our Technician Field teams. This is an exciting opportunity to be part of a transformational team that drives tangible business outcomes while delivering exceptional customer experiences. This team is reimagining what can be provided by a best in class and trusted technician team, and the sky’s the limit!

With your passion for bringing meaningful changes to life, and excelling at taking products to market, you will set up our technician teams for success by ensuring that they are well informed about the latest product and pricing changes. In addition, working with our product and marketing teams, you’ll make sure that our technician needs are well understood and considered as our larger Go-To-Market plans are developed and executed.

You’ll be empowered to transform the way we engage with the teams we support – changing the way we communicate, go-to-market and overall drive channel adoption. Through collaboration with marketing, system & channel support teams, and peer enablement teams, you’ll develop and project manage immediate, mid-term and long-term improvement plans for our technician teams.

What you’ll do

• Overall program management and transformation of our Community approach within our technician field teams – driving service penetration, improving local customer engagement while maintaining productivity and service quality 
• You’ll be continuously consulting and collaborating with marketing teams to develop improvements to the sales process and closing tools 
• In addition, you’ll project manage a roadmap of enablement & improvement initiatives – providing requirements for development teams AND working with our go-to-market primes to rollout changes to field teams and vendors
• As results come in, you’ll be at the forefront of analyzing results, so that you can develop executive recommendations which you will present to leadership and stakeholders
• Regularly meeting with stakeholders to debrief on successes/opportunities and take action on key gaps and areas of opportunity identified
• Effectively build and manage channel support needs against priorities to ensure optimal impact given limited resources, changing competitive landscape 

Qualifications

What you bring

• Known for your ability to bring information forward, you are known as a Storyteller who can draw insights from data and make recommendation to senior level audience
• Experience establishing and maintaining cross functional relationships (development teams, marketing, customer experience, technical support)
• Ability to analyze data, in order to prioritize and develop transformational programs and influence results / KPI performance
• Demonstrated financial acumen, assessing unit economics and developing business cases
• Strong organizational skills, ability to prioritize, ability to multi-task, work under pressure, meet deadlines in a timely manner and data analysis skills
• Self-motivated and proactive with problem solving skills and able to work with minimal supervision
• Ability to take ownership and proactively address challenges and issues 
• Must be able and willing to travel

Great-to-haves

• A University degree in Business, Finance, Engineering or other quantitative discipline
• 5 +years of consulting or program management experience
• 3+ years of enabling and or supporting a consumer sales channel
• Familiarity or experience with TELUS consumer products and solutions is an asset