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Senior Strategy Manager

Location: 

Calgary, AB, CA Vancouver, BC, CA

Req ID:  46864
Jobs by Category:  Technology Solutions
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Join our team

 

Part of the Customer Excellence & Field Solutions (CE&FS) organization, the Business Resource Excellence team empowers Canadian businesses to thrive in a digital world. CE&FS links customers nationwide to the TELUS network, coordinating installations, repairs, and vendor partnerships so that skilled technicians can resolve issues quickly and confidently.

 

The Strategic Planning focus under CE&FS guides Field, Dispatch, Planning, and Partner operations. We pair rigorous financial oversight with our workforce planning, using advanced analytics, precise forecasting, and collaborative budgeting to turn our most valuable asset—time—into exceptional customer experiences. Relentless improvement and innovation drive everything we do; we never settle for the status quo.
 
Reporting to the Director - Business Strategy Development, you will drive profitable growth by shaping the Field Strategic Capacity plan end-to-end. You will design and run forward-looking supply-and-demand models that translate product road-maps and RGU targets into the exact workforce mix required - optimizing labour spend and directly safeguarding EBITDA with a focus on an 18 month rolling plan.

 

Working hand-in-hand with Finance, you will convert these models into budgets that align with our long-term strategic plan, then track variances to uncover margin-expansion opportunities. Partnering with Product, Sales and Marketing, you’ll embed workforce needs early in go-to-market cycles so every new offering scales fast and cost-effectively. By leading cross-functional workforce reviews, you will keep the entire field organization focused on one goal: accelerating product growth while maximizing EBITDA and long-term strategic value. 

 

 

Qualifications

 

Are you a strategic thinker, passionate about data analytics with a drive to lead forward-looking strategy? Do you thrive on solving complex, ambiguous problems and delivering results? If so, we have an exciting opportunity for a Senior Strategy Manager to join our dynamic Business Resource Excellence team. As our go-to problem solver, you'll bring a diverse set of skills to the table, from data analytics and financial acumen to business strategy and stakeholder engagement. Consider yourself a multi-tool for driving business success? Apply now and let's build the future together!

 

You're the missing piece of the puzzle:

 

  • Bachelor's degree in Business Administration, Computer Science, Engineering, Economics or related field
  • MBA is an asset
  • 7+ years of experience in strategic planning and execution (enablement, strategy, or operational)
  • Data mastery – A solid grounding in mathematics & statistics, fluency with large datasets, and the curiosity to turn raw numbers into clear, actionable insights
  • Commercial mindset – You naturally connect data to top-line growth, cost optimization, and EBITDA impact, translating analytics into smart investments and operational wins
  • Leadership & Effective Communication - strong leadership skills with the ability to lead and motivate cross-functional teams to deliver their best
  • Excellent problem-solving – A track record of untangling complex, ambiguous challenges and turning them into clear roadmaps and measurable results
  • Excellent communication and interpersonal skills
  • Negotiation & influence – Adept at building alignment across diverse groups, balancing trade-offs, and championing data-driven decisions
  • Proven Change Management track record
  • Growth mindset – Passion for continuous learning in a fast-moving AI landscape; you stay ahead of the curve and bring the team with you

 

 
Salary Range:  $99,000-$149,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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