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Senior Strategy Manager

Location: 

Calgary, AB, CA Vancouver, BC, CA Toronto, ON, CA Edmonton, AB, CA

Req ID:  51320
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Take TELUS Sales to the Next Level

 

 

Join our team and what we'll accomplish together

 

 

We're looking for a motivated, results-oriented Senior Strategy Manager to drive Sales Performance and Culture within our Technician Field teams. This is a transformative role focused on achieving tangible business outcomes and exceptional customer experiences by reimagining the technician team's potential.

 

The role involves leveraging your passion for problem-solving, program management, and roadmapping to enhance the Technician Sales Experience, identify performance gains, and collaborate with stakeholders on program evolution.

 

Using field feedback, data, and reporting, you will collaborate with cross-functional teams (marketing, support, enablement) to develop a prioritized, long-term vision and roadmap. This strategy must address the current and future needs of the technician teams, align with our evolving product mix and business growth, and meet diverse customer expectations.

 

 

What you’ll do

 


Strategic Planning & Performance Management

 

  • Lead the comprehensive transformation of our channel, focusing on identifying and prioritizing performance opportunities.
  • Develop and triage bottom-up forecasts and set ambitious targets for technicians and teams.
  • Evolve our compensation and cost structure and modify operating models to enhance efficiency and effectiveness.
  • Manage the Operating Expense (Opex) Budget in partnership with the Finance team.
  • Serve as the Prime for the PSO program within the channel, driving performance improvement initiatives.
  • Create and maintain a Comprehensive Rolling Sales forecast segmented by product, region, and team.
  • Oversee scorecard management and target setting, ensuring interlock with field teams, including the recurring triage and renewal of partner targets and incentives.

 

Collaboration & Roadmap Execution

 

  • Continuously consult and collaborate with enablement teams and operational stakeholders to define and build our strategic roadmap.
  • Facilitate recurring planning sessions with enablement, field, Go-to-Market (GTM), and support teams.

 

Analysis & Stakeholder Communication

 

  • Analyze results to develop and present executive recommendations to leadership and key stakeholders.
  • Regularly meet with stakeholders to debrief on successes and opportunities, taking action on key identified gaps.
  • Effectively build and manage channel support needs against priorities, optimizing impact despite limited resources and a changing competitive landscape.

 

Qualifications


What you bring

 

  • Data Storytelling & Influence: Exceptional ability to synthesize data into compelling narratives ("Storyteller"), drawing key insights and providing strategic recommendations to senior leadership.
  • Strategic & Financial Acumen: Demonstrated financial literacy, including experience in assessing unit economics and developing robust business cases.
  • Program Development & Prioritization: Proven track record of analyzing data to identify, prioritize, and develop transformational programs that influence key performance indicators (KPIs) and drive results.
  • Cross-Functional Collaboration: Experience in establishing and maintaining effective relationships with diverse internal stakeholders, including development, marketing, customer experience, and technical support teams.
  • Organizational & Execution Excellence: Strong organizational skills, with the ability to effectively prioritize multiple tasks, work under pressure, meet tight deadlines, and perform detailed data analysis.
  • Proactive & Ownership Mindset: Self-motivated, proactive problem-solver who takes full ownership of challenges and issues, capable of operating effectively with minimal supervision.

 


Great-to-haves

 

  • A University degree in Business, Finance, Engineering or other quantitative discipline
  • 5 +years of consulting or program management experience
  • 3+ years of enabling and or supporting a consumer sales channel
  • Familiarity or experience with TELUS consumer products and solutions is an asset

 
Salary Range:  $99,000-$149,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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