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Senior Technology Specialist - On site at Calgary Airport (YYC)

Location: 

Calgary, AB, CA, T2E 6W5

Req ID:  49986
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

We are a customer-driven solution delivery and assurance team within TELUS, responsible for providing network architecture and design, delivery and support to our customers. We focus on meeting customer’s business requirements by providing the state of the art technical solutions.

 

Key Responsibilities

 

  • Document and manage the network environment, including diagrams, procedures, and project plans
  • Troubleshoot and resolve performance issues to ensure high network availability
  • Lead VoIP infrastructure design and upgrades per Solution Architect guidance
  • Support operational and capital projects for VoIP services
  • Perform IOS and software upgrades on Voice Gateways, Cisco Call Manager, and related systems
  • Maintain VoIP certificates and configure call routing and messaging
  • Keep all network and VoIP documentation current

 

 

Qualifications

 

Required Skills and Qualifications

 

  • Work On site at Calgary Airport (YYC)
  • 5+ years of Hands on experience/knowledge with migrating, installing, upgrading, maintaining, troubleshooting, and supporting the following:
    • Cisco Unified Communications Manager
    • Cisco Unity Connection
    • Cisco Emergency Responder
    • Voice Routers – ISR/ASR 2900 to 8300 series
    • Voice Gateways – eg: VG320, VG350 and ATA 190
    • SRST Gateways
  • Hands on experience/knowledge with troubleshooting, and supporting the following:
    • Voice over IP - MGCP, H.323, T.38, SIP, Voice QoS protocols, etc.
    • Network Protocols – TCP/UDP, FTP, SFTP, TFTP, SMTP, SIP, DHCP, DNS
    • Traditional / Legacy integrations: PRI, FXS/FXO & Understanding of WAN technologies (MPLS, VPLS, SD-WAN, ISDN)
  • Knowledge of Collaboration / IVR systems would be an asset. eg: MS Teams, UCCX
  • Involvement in technology refreshes or evergreen programs
  • Experience with Cisco, Juniper, and/or other major networking vendors
  • Ability to work with diverse enterprise environments
  • Experience with various network management tools such as Cisco DNA Center, ISE, Spaces, Palo Alto Panorama, etc
  • Ability to work: independently, extended hours, overtime, and after-hours providing on-call 7X24 coverage on a rotational basis. Ability to travel and work on-site at a customer location is required
  • Work with sophisticated clients through strong interpersonal skills
  • Nice to have: CCNA or CCNP or equivalents are highly valued

 

 
Salary Range:  $74,000-$112,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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