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Strategy Manager - Virtual Position

Location: 

Calgary, AB, CA

Req ID:  45151
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Join our team

 

Within the Customer Solutions Delivery and Enablement, the Strategy and Innovation Team is transforming how we create and deliver communications and learning for our Home Solutions technician teams. We are focused on delivering strong business outcomes while providing personalized development for team members. We are seeking an innovative and data-driven Strategy Manager to lead our Customer Service Delivery (CSD) training initiatives. This role will be responsible for supporting our training programs, certification programs, and mentorship initiatives while driving operational excellence through data-informed decision-making and innovative solutions. 

 

This role will report to the Manager - Program Office where you’ll be part of a talented team looking to make a significant difference across the organization!

 

 

Key Responsibilities:

 

  • Collaborate with stakeholders and internal teams to develop and drive execution of comprehensive training delivery strategies for new hire and tenured team members
  • Manage training programs and skills-based competency models
  • Collaborate with our learning development team on the implementation of a technician certification program
  • Collaborate with our field teams to develop and maintain a mentorship program
  • Collaborate with our field teams to re-imagine our instructor strategy, including supporting the skills development for instructors
  • Oversee contractor management, scheduling and training hours allocation
  • Drive process improvements through data analysis and technology integration
  • Leverage AI and emerging technologies to enhance operational efficiencies
  • Monitor and analyze key performance metrics and scorecard data

 

Qualifications

 

  • Bachelor's degree in Business, Training & Development, or related field
  • 3+ years of experience in training strategy or operational excellence
  • Proven track record in implementing successful training programs
  • Strong analytical and data interpretation skills
  • Experience with performance metrics and ROI analysis
  • Project management expertise
  • Knowledge of telecommunications industry preferred
  • Bilingual (English and French) is an asset 

 

 

What YOU Bring: 

 

  • Strategic thinker with the ability to translate business needs into effective learning solutions.
  • Agile mindset and comfort with ambiguity in a fast-paced environment.
  • Strong project management skills and ability to handle multiple priorities.
  • You have a passion for driving process efficiencies, including automation and effort reduction
  • You have a thirst for innovation paired with ability to anticipate future trends and a willingness to try new things
  • You know how to drive commitment and buy-in from others
  • Communicates effectively with a diverse set of stakeholders to influence learning and upskilling initiatives.
  • You are effective, clear, concise, and influential in all aspects of communication, including presentations, written & verbal
  • You are able to facilitate cross-functional conversations with stakeholders with competing priorities
  • Reads, works with, and analyzes data to make confident decisions that drive business outcomes.
  • You thrive in continuously changing and dynamic environments
  • You are a highly curious with a passion to understand why we operate the way we do and a desire to drive continuous improvement and innovation
  • You leverage creativity and flexibility to resolve complex business problems

 
Salary Range:  $73,000-$109,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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