Team Manager - Clinic Operations

Location: 

Calgary, AB, CA, T2R 1C2

Req ID:  46159
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular

Create awesome experiences for our customers!

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.
 
Do you share our passion?
 
TELUS Health - Care Centre in Calgary is a premier medical facility where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:
 

  • Highly personalized care
  • Enhanced patient experiences
  • Easy access to a broad range of services in preventive health, wellness, primary care, and mental health

 
Our Calgary Care Centre is currently seeking a Team Manager of Client Experience and Operations. In this role, the manager will be responsible for coaching, performance, recognition and mentoring of 7-10 Medical Office Assistants (MOAs). This team is accountable for reception, booking appointments and ensuring our clients have a friendly and positive experience.
 
Our team and what we’ll accomplish together
 
We are looking for a dynamic and innovative leader, with a knack for challenging the status quo. You're an out of the box thinker that goes above and beyond to make each client experience a great one! Being flexible and innovative are a part of your motto. You will be directly collaborating with other experienced and like-minded team members. As part of the team, you'll be a key contact person for clients, physicians, staff, suppliers and guests, this team member is the voice and face of the company in many instances.
 
What you’ll do

 

You'll be responsible for all areas related to Client Service and the Administration Teams:
 

  • This includes building, leading and managing a diverse team, including recruitment, onboarding, talent decisions, performance management, resource management and career progression
  • Guiding collaborative efforts between teams with a strong focus on standardizing and documenting processes
  • Driving innovation and fostering a culture of continuous improvement
  • Safeguarding and sustaining the organization’s mission, vision, goals and values
  • First Level of Client Complaint Management
  • Creating and ensuring accuracy of all communications with co-workers, suppliers and doctors’ offices
  • Developing and maintaining professional relationships with clients, staff, suppliers and other healthcare providers in the community

What you bring
 

  • Minimum 5 years Management Experience in the Customer Service Industry
  • Proven leadership skills including: team building, results, driven, accountability dexterity, and the strength and aptitude to empower others
  • Collaborator: Ability to lead, collaborate with, and influence cross-functional teams
  • Strategic Thinker: Demonstrated ability to think strategically, consider big picture
  • Problem Solver: Solution oriented with exceptional judgment and courage to fail-fast
  • Ability to handle and communicate effectively with challenging clients
  • Natural Organizer: Excellent organizational skills including meeting agenda management, meeting minutes & action item designation & follow-up, with the ability to meet and exceed deadlines
  • Innovator: Not tied to doing things the way they have always been done; always looking for new and better ways to do things
  • Strong knowledge of desktop computer systems and excellent written and verbal communication skills
  • Exceptional organizational and customer service skills

 
Great-to-haves
 

  • Knowledge and experience working with Med Access, our Electronic Medical Record System

 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

#LI-Onsite

Salary Range:  $72,000-$108,000
Performance Bonus or Sales Incentive Plan:  0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting is effective 2024 and may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.