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Business Analyst I - PSS Content Creation (Temporary - 12 month contract)

Location: 

Cambridge, ON, CA, N1R 8E1 Victoria, BC, CA Vancouver, BC, CA Ottawa, ON, CA Halifax, NS, CA St. John's, NL, CA Fredericton, NB, CA Montréal, QC, CA Winnipeg, MB, CA Toronto, ON, CA Qu?bec, QC, CA Edmonton, AB, CA Regina, SK, CA

Req ID:  53859
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Temporary

Description

 

Create exceptional experiences for our clients.

 

Our team and what we will accomplish together

 

Join the TELUS Health CHR Implementation & Content team and play a critical role in delivering client-centric solutions that support the successful adoption and enhancement of our Electronic Medical Record (EMR) platforms. As a Business Analyst I, you’ll support process improvement initiatives, content development, and internal workflows that empower teams to deliver scalable, high-impact experiences across the customer journey.

 

You’ll work collaboratively across teams, transforming high-level concepts into structured plans and solutions. Your work will directly impact the effectiveness and quality of the CHR and EMR implementations and content strategy.

 

What you will do

 

  • Manage content database including backlog triage, documentation, and prioritization of updates

  • Develop forms and clinical content with varying levels of complexity to meet client and internal needs

  • Lead working sessions and communicate effectively across impacted teams and stakeholders to enable decision-making

  • Coordinate across departments and vendors, where applicable, to ensure smooth and timely project execution

  • Contribute to requirements gathering, testing, communication, and implementation of business changes

  • Document processes and contribute to training and knowledge materials for internal and external audiences

Qualifications

 

Experience and knowledge

 

  • 3 to 5 years of experience in content creation, healthcare, or EMR implementation

  • Familiarity with Google Workspace, JIRA, SaleForce, Confluence, and other collaboration tools (asset)

  • Accountable for timely resolution of clinical content support issues involving TELUS EMR/CHR systems and processes.

  • Collaborate with cross-functional team members to achieve project objectives and plans and facilitate meetings and working sessions.

  • Accountable for creating and maintaining a work plan to manage their own tasks, deliverables and schedule

  • Ensures open & ongoing communication to support change management.

  • Working knowledge of HTML and JavaScript is an asset, particularly for enhancing clinical content and tools

 

Essential skills

 

  • Exceptional written and verbal communication

  • Analytical mindset with a strong attention to detail

  • Ability to manage multiple priorities and navigate ambiguity

  • Strong facilitation and problem-solving skills

  • Ability to work independently and proactively identify areas for improvement

  • Fluency in French is an asset

 

Personal qualities

 

  • Comfortable navigating a fast-paced, dynamic environment

  • Positive, team-oriented approach with a strong sense of ownership

  • Client-first mindset with a drive to deliver high-quality solutions

  • Adaptability and openness to continuous change

 

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Salary Range:  $47,000-$87,000
Performance Bonus or Sales Incentive Plan:  10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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