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Bilingual Account Specialist, TELUS Health Care Contact Centers - Contract 18 months

Location: 

Edmonton, AB, CA, T5J 0N5 Calgary, AB, CA Vancouver, BC, CA Toronto, ON, CA Montréal, QC, CA

Req ID:  54537
Jobs by Category:  Health
Job Function:  Sales & Professional Services
Status:  Casual
Schedule:  Regular

Description

 

 

Location: Anywhere in Canada

Jobs by Category: Sales and Marketing

Job Function: Sales & Professional Services

Status: Contract 18 months

Schedule: **Important: Working hour: 9:30-18:00 EST / 7:30-16:00 MST / 6:30-15:00 PST

 

Kick-start your sales career with TELUS Health

 

TELUS Health Care Centres is driving the future of healthcare innovation in Canada. Our 14 state-of-the-art medical facilities aim to provide a comprehensive and modern approach to healthcare, combining personalized attention with advanced medical technology.

 

As an Account Specialist, you’ll have the exciting opportunity to promote cutting-edge health technology and personalized care solutions to patients in the Business to Business ecosystem. The role is responsible for supporting bookings and generating incremental revenue for our Employer Health and Occupational Health products and services; including Preventative Health Assessments (PHAs), Precision Health, and other in-clinic preventative health and Pre-Placement Exams (PPE) testing solutions.

 

This role is ideal for energetic and motivated individuals with strong communication skills and a passion for improving healthcare outcomes. By joining our team, you'll play a crucial part in expanding access to innovative health solutions across Canada.

 

What you will love about this role:

 

  • Base salary, plus earned target commission
  • Opportunity to build a strong sales foundation within a highly-engaged team of peers and sales leaders
  • Potential to develop into advanced sales roles or even sales leadership roles within Health or across other TELUS business units
  • Build knowledge and experience in the Canadian healthcare and benefits industry
  • Active support of your personal development with leading-edge training and development tools
  • Managers who genuinely care about your growth within the organization
  • Hybrid work model available, offering flexibility that balances a high-performance sales culture with employee autonomy.

 

How you will succeed:

 

  • Booking new and existing patients via inbound requests, outbound sales campaigns and other means
  • Leverage patient interactions to create prospects to generate incremental revenue opportunities
  • Ensure cancellation and reschedule requests are managed to optimize revenue
  • Delivering best-in-class customer experiences, building strong relationships, and influencing decision makers
  • Actively listening to patients, completing needs analyses, and quickly identifying and recommending solutions to fit their current needs and future plans
  • Becoming an expert in our internal systems, working with our partners in sales, product, marketing and operations, and improving our conversion capabilities

Qualifications

 

How you will succeed:

 

  • Booking new and existing patients via inbound requests, outbound sales campaigns and other means
  • Leverage patient interactions to create prospects to generate incremental revenue opportunities
  • Ensure cancellation and reschedule requests are managed to optimize revenue
  • Delivering best-in-class customer experiences, building strong relationships, and influencing decision makers
  • Actively listening to patients, completing needs analyses, and quickly identifying and recommending solutions to fit their current needs and future plans
  • Becoming an expert in our internal systems, working with our partners in sales, product, marketing and operations, and improving our conversion capabilities

 

What you will bring:

 

  • Interest in the Canadian healthcare landscape and delivering superior customer-experiences 
  • Positive mindset, curiosity, and an eagerness to learn with high energy level
  • Ability to establish customer rapport and build relationships on the go
  • Entrepreneurial approach paired with a laser-focused pursuit of success
  • Discipline around time management, setting priorities, and accomplishing goals
  • Adaptability to change in a high-performing and fast-paced environment
  • Confident interpersonal, communication, collaboration, and virtual presentation skills
  • Bilingual English and French 
  • Proficiency with Salesforce is an asset

 

A bit about us:

 

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability — your unique contributions and talents will be valued and respected here.

 

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

 

Salary Range: $40,000 - $70,000

SIP Range: $15,000 - $25,000

Role Type: Replacement Role – maternity leave
Salary Range:  $40,000-$70,000
Performance Bonus or Sales Incentive Plan:  $15,000-$25,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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