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Competitive Call Answer Agent (TERM Position)

Location: 

Edmonton, AB, CA

Req ID:  28492
Jobs by Category:  Contact Centre
Job Function:  Customer Service
Status:  Part Time
Schedule:  Temporary

Do you share our passion for:  
 

  • Advocating for our customers’ needs and creating a personalized experience
  • Genuinely displaying humanity in every customer interaction
  • Being an exceptional communicator – listen, honest and clear
  • Getting things done by leveraging each other’s unique talents
  • Proactively adapting to meet the changing needs of our customers


About our team:

 
Competitive Operator Services believes in a positive working environment that fosters growth, teamwork and diversity. We take pride in our work and we are committed to delivering customer service excellence through strong work ethic and a 'can-do' attitude.


We hire the best and the brightest Call Answer Agents to join our fast-paced Competitive Operator Services Team!  We are currently seeking a number of enthusiastic individuals to join our team!

Key Purpose:
 

  • To provide customer service related to Competitive Operator Services products and services in accordance with established procedures.
  • Act as a single point of contact for Competitive Operator Services queries related to a variety of products and services.
  • Issue adjustments on customer accounts; report data discrepancies.
  • Relay verbatim conversations between hearing/speech impaired customers and hearing customers.


What's in it for you? 
 

  • Starting wage - $17.08/hour
  • Paid training 
  • TELUS Employee Share Purchase plan
  • Employee Discount program
  • Learning and Development opportunities
  • Industry leading Reward and Recognition programs
  • Transportation provisions associated with certain shifts


This position will be starting late September 2022.


Please note: Successful applicants will have the opportunity to apply to work from home for this position, but will also be required to work in office as needed.


Our strong commitment to a fun and supportive work place will ensure success for you and our customers. Our dynamite leadership team will invest in your growth through ongoing coaching and career development. Managing your own time is also possible through advanced scheduling and shift trading, allowing for your work-life balance.
 

** This is a term position that is ongoing based on business requirements. The total number of hours and shifts you will be required to work will vary according to business needs. Schedules will be provided well in advance.**

Qualifications

 

  • We require complete availability to work a variety of shifts in a 24/7 office.
  • Successful experience in a customer service environment.
  • The ability and willingness to work various shifts as assigned (such as evenings, weekends and statutory holidays) based on business needs.  
  • Demonstrated professional oral and written communication skills.
  • Exceptional active listening skills
  • Self-motivated, working well with minimal or no direct supervision.
  • Ability to effectively handle both favourable and unfavourable customer interactions.
  • Committed to continuous learning, demonstrating the ability to learn and apply learned skills to related situations.
  • Strong keyboarding/typing abilities.


Hours of Operation:
 

24 hour, 7 days a week basis
Variety of shifts including daytime, evening, weekends, and statutory holidays


TELUS Values In Action:

 
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
 

  • We passionately put our customers and communities first
  • We embrace change and innovate courageously
  • We grow together through spirited teamwork


 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.