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Design Specialist II


Edmonton, AB, CA Calgary, AB, CA Vancouver, British Columbia, CA

Req ID:  26736
Jobs by Category:  Operations
Job Function:  Operations
Status:  Full Time
Schedule:  Regular



Are you ready to use your engineering, critical thinking, strong interpersonal skills and strategic acumen to drive exceptional experiences for TELUS customers, potential customers, and customer facing team members?

Join our team


The Business & Customer Network Implementation (BCNI) team is at the forefront of driving strategies to optimize and maximize TELUS fibre deployments to Residential and Commercial developments. The goal is to ensure every Business and Residential site is capable of subscribing to the very best that TELUS has to offer. This is an excellent opportunity to be a part of a mission to deliver speed and capacity for generations to come


Here’s the impact you’ll make and what we’ll accomplish together


We are seeking a passionate Design Specialist II to execute PureFibre deployment to our New Growth Market Residential program. You will be working with our EF&I Partners in collaboration with internal teams (Planning, Project Management, Construction, Developer Relationship Management & Marketing) to deliver residential networks with focus on quality customer experience.


In this role, you will


  • Oversee external partners’ performance on quote, design and engineering deliverables
  • Ensure engineering and adequate capacity of outside plant fibre network is maintained
  • Ensure schedules and deadlines are monitored and adjusted appropriately
  • Liaise with internal and external customers to determine needs and negotiate issues to resolution
  • Liaise with developers and municipal officials to provide communication infrastructure solutions
  • Support CAPEX and OPEX savings opportunities
  • Respond to and/or resolve customer complaints and engineering matters





Here's how

  • Maintain quality standards for engineering designs
  • Cultivate internal relationships with project manager, planners, marketing, engineering managers, and construction to ensure smooth workflow and strategic alignment with priorities
  • Consult as an engineering expert regarding engineering design & process, detailed system use, corporate and regulatory policy regarding TELUS infrastructure provisioning
  • Responsible for running and analyzing reports to identify gaps and opportunities as well as forecasts
  • Coordinate concurrent projects and/or multiple resources to efficiently allow engineering resources to retire workload
  • Provide a single point of contact for external departments as required for projects and programs as required
  • Innovative thinker with critical thinking skills, curiosity, action and result-oriented, ability to drive improvements, excellent and problem-solving skills, highly adaptable, and able to thrive in a fast-paced environment
  • Demonstrated experience in building strong relationship with key stakeholders including senior management
  • Highly self-motivated, you are able to take on projects and drive them to completion through collaboration

You're the missing piece of the puzzle


  • 3+ years of relevant telecommunications experience
  • Demonstrated ability to produce designs based on sound engineering economic analysis and following guidelines established by network standards
  • Working knowledge of municipal and civil policies and procedures with a high level of knowledge of accepted engineering standards and practices to provision the network
  • Knowledge and experience of outside plant analog & digital technologies, fiber optic infrastructure, general engineering processes and regulatory policies in use
  • Demonstrated ability in planning and organizing to meet scheduled deadlines and the ability to effectively interact with external customers
  • A proven track record to work effectively in a team environment and collaboratively with other departments
  • Demonstrated effective oral and written communications skills coupled with a strong organizational and presentational skill
  • Knowledge of G-Suite and Microsoft Office programs
  • University degree/Diploma




  • Knowledge of Outside Plant network estimation
  • Solid background in Programming
  • Data analytics to be able to provide insights of business, finance and projects
  • Knowledge of safety and environmental policies & regulations
  • Professional Engineer (P.Eng.), currently or on-track



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.