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Hardware Technology Specialist (Home Networking)

Location: 

Edmonton, AB, CA, T5J 0E5

Req ID:  44419
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description


Join our team and what we'll accomplish together

 

The Home Networking Operations team is responsible for developing technologies to drive an exceptional customer experience in the evolving home networking space. They will provide the highest tier of support for home networking at TELUS, and will spearhead complex root cause analysis in collaboration with our vendor partners.

 

You will become a subject matter expert in home networking technologies and be working directly with the manufacturers to uncover any defects in delivered products. You will use your growing knowledge of technologies, vendor plans, and industry trends to provide guidance on our product roadmap. You will work closely with both our product development and CSD teams to ensure employee market trials of new technologies are leveraged effectively to uncover, isolate and root cause issues in the TS lab.

 

Here's how:

 

  • Perform testing and ongoing support of home networking devices
  • Recreate reported issues in a lab environment, and work closely with the manufacturer to root cause the issue
  • Research new features, ecosystems and industry trends that will improve the reliability of our products
  • Act as Subject Matter Expert when engaging with both internal stakeholders and external vendors/partners

Qualifications

 

What you bring

 

  • Prior experience configuring, testing, and supporting home networking technologies
  • Knowledge of diagnostics and troubleshooting methods for hardware and communications systems
  • Ability to document detailed Root Cause Analysis summaries
  • Understanding of residential gateway operation, routing and switching technologies, Wi-Fi, and MOCAs
  • Working knowledge of product lifecycle management
  • Strong verbal and written communication skills
  • 3-5 years of technical engineering experience

 

Nice-to-haves:

 

  • University degree in Engineering or Computer Science
Salary Range:  $85,000-$127,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »