Share this Job

Manager, Payments: Technical Product Manager


Edmonton, AB, CA Toronto, ON, CA Vancouver, British Columbia, CA

Req ID:  28052
Jobs by Category:  Technology Solutions
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular



Be a part of a transformational journey with innovative talent and leading-edge technologies. We hope you’ll enjoy being a valued member of Canada’s Top 100 Employer (2022) with a world-leading culture featuring extensive community-giving initiatives, flexible work environment including remote work, and award-winning opportunities for career development.


Join our team


You’ll be joining a dynamic and highly skilled Enterprise Payments team that builds the payments systems supporting millions of transactions and billions of dollars.


This is an exciting time to be a part of our mission to enable best-in-class business and systems capabilities, guided by our customers’ needs and strategic priorities.


Here’s the impact you’ll make and what we’ll accomplish together


As the Technical Product Manager, you will be accountable for the team’s mandate to build a new suite of payments capabilities as products for our internal product stakeholders.


Fostering a Product-centric approach to build unified payments solutions for all of TELUS’ consumer, partner, channel and internal products. Establish payments solutions that are easily usable by any internal customer, driving industry leading security and privacy while allowing our customer products to provide a seamless and unified experience.


Here’s how


  • Product Management: Build products using abstraction techniques such as APIs, widgets, accelerators & Software Development Kits (SDK). Lead teams who use Agile program delivery practices and DevOps code release practices
    • Product definition, user and persona definition, customer intent/jobs to be done, etc
    • Setting a product roadmap and product KPI's
    • Measuring the KPIs and analytics to determine product fit and adoption
    • Backlog grooming and prioritization
  • Leadership: Management experience. Ability to Inspire, lead, do things differently, drive change & transformation. Provide vision, strategy and leadership to a highly engaged, high performing team
    • Driving operational excellence in teams
    • Making sure the strategy is well understood and embraced by their teams
    • Execution of their strategy
    • Stakeholder management and prioritization of teams' work
    • Growing teams and developing people and careers
  • Technical Skills
    • Champion and lead the development of the identity solutions as products (API’s, SDK’s, documentation, self serve solutions)
    • Knowledge of the domain: payments processes and vendors, PCI certification, token management, fraud management, reconciliation, billing and subscription management





You’re the missing piece of the puzzle


  • Subject Matter Expertise: The ability to provide knowledge, expertise, and guidance, providing coaching and advice to support the team
  • People Management and Team Building: Extensive experience and demonstrated success as a technical leader, with a proven track record of growing and developing practitioners
  • Delivery Management: Proven success acting as a lead or manager for the agile delivery of software or platform products, coordinating with other streams and stakeholders
  • Leadership & Interpersonal Skills: The ability to champion, coach, motivate, and empathize with team members while partnering and building relationships with TELUS leadership
  • Budget Management & Prioritization: Ability to effectively manage and operate team budgets and prioritize work effectively and efficiently across the team
  • Strategic Thinking & Change Management: Ability to connect the dots between the team and broader organizational context and manage change effectively within the team




  • Experience working in a software development manager role with demonstrated leadership performance, career progression, and understanding of software development
  • Understanding of TELUS’ development practices and key improvement opportunities, challenges, and benefits
  • Understanding of cloud computing
  • Experience with performance measurement of people and developing measurement mechanisms
  • Experience using a range of Agile project/task management software and tools and experience leveraging them to support digital acceleration #Li-Remote



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.