Regulatory Advisor

Description

Join our dynamic Regulatory complaints team where your expertise will directly shape TELUS's relationship with Canada's telecommunications regulators and, most importantly, our customers. We're not just complaint handlers – we're customer advocates and regulatory specialists who transform complex challenges into positive outcomes.

Working alongside passionate problem-solvers, you'll be part of an elite team that bridges the gap between regulatory requirements and customer satisfaction. We tackle high-stakes cases with the CCTS and CRTC, where your analytical mindset and attention to detail will help influence industry standards and enhance TELUS's reputation for excellence.

What makes our team special?

We combine the precision of regulatory compliance with the art of customer advocacy, making a real difference in how Canadians experience telecommunications services. Every case we handle contributes to improving industry practices and customer experiences across Canada.

Here’s How:

• Drive positive change in the telecommunications industry
• Develop expertise in regulatory affairs while honing your investigative skills
• Work on cases that directly impact TELUS's reputation and customer satisfaction
• Collaborate with supportive teams that values innovation and excellence
• Shape policies and practices that enhance the customer experience
• If you're ready to be part of a team where your work directly influences both regulatory excellence and customer satisfaction at a national level, we want to hear from you

Qualifications

What you’ll bring:

• Strong analytical and documentation review skills
• Exceptional time management skills with demonstrated ability to meet strict deadlines while managing multiple complex files simultaneously
• Additional asset to have experience in telecommunications regulatory frameworks and CCTS/CRTC processes
• Excellence in customer complaint resolution and stakeholder management
• Exceptional written and verbal communication skills
• Experience in telecommunications regulatory compliance or related field
• Ability to assess and mitigate risks effectively
• Strong interpersonal skills for working with internal teams and external stakeholders

Great to haves:

• Bilingual (English/French)
• Experience and knowledge in complaints resolution
• Knowledge of complaint investigating techniques and alternative dispute resolution
• Post-secondary degree or diploma in Business Administration, Public Policy/Administration, Dispute Resolution or related field

Advanced knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its national scope.

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