Technical Product Owner - B2B Systems
Edmonton, AB, CA, T5J 4B7 Edmonton, AB, CA Toronto, ON, CA Vancouver, BC, CA Calgary, AB, CA
Description
The B2B Systems team is currently looking for an enthusiastic individual to join the team as a Technical Product Owner. We are a fast-paced team focused on delivering new exciting capabilities to our sales and support channels on a shared platform. We are responsible for supporting the delivery of new enablement projects impacting multiple sales & support channels and products.
Here’s the impact you’ll make and what we’ll accomplish together:
As a Technical Product Owner on our Sales Force Platform, you will help take our customer journey and system experience to the next level.
You thrive in a fast paced environment, have the ability to work independently, and are comfortable navigating competing priorities. You are an effective communicator with the ability to work as part of a larger team to support our SalesForce platform. You will collaborate with other teams from Sales, UX/UI Designers, Developers, Testers, Scrum Masters and business analysts to develop a deeper understanding of gaps and to identify opportunities to make improvements. By managing and prioritizing a backlog of user stories you will drive simplified sales experiences for our sales reps and customers.
What you’ll do
- Be an advocate for our stakeholders to bring to life ideas that improve their experience within SalesForce & Odyssey
- Solve complex challenges with a team of passionate business owners, rolling up your sleeves to develop and execute creative solutions
- Creating, refining and maintaining the product backlog,following changes in business priorities and according to business value
- Support multiple cross-functional/community requirements, and leading the need to optimize the solution strategically across multiple business units while also building towards the longer-term strategy of converged digitization solutions
Qualifications
What you bring
- Strong analytical mind
- Technical skills in SalesForce / Odyssey and/or consumer wireline platforms
- Proven track record delivering complex solutions, while making the case for intelligent trade-offs between delivery time/quality/scope and cost
- Ability to work effectively with various stakeholders across the business; building trust and strong rapport across the business is fundamental
- Strong problem solving skills and outstanding ability to use analytics to distill insights that allow you to make thoughtful, strategic recommendations
- Intellectual curiosity and growth mindset
- A passion for operational efficiency and the ability to develop robust, repeatable processes
Great-to-haves
- Experience with SalesForce development
- Project Management and/or Product Owner Certification
- Experience with Service Design and Lean Start-up methodologies
- Experience in wireline
- Familiarity with Agile methodology and knowledge of JIRA, QA practices
- Experience in product development (hardware or software) and technical delivery (lean, agile, and/or devops), with product management/ownership of customer facing products/applications
- Strong track record of being able to develop relationships with a multitude of stakeholders/peers
- University Degree in a related discipline
- Technical or architectural experience with complex systems spanning internal, vendor, software, hardware