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Administrative Associate - Clinic

Location: 

Etobicoke, ON, CA

Req ID:  28884
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Casual
Schedule:  Seasonal

Description

 

Location: Toronto 
Status:  Casual  
Schedule: Monday to Saturday  


Create awesome experiences for our customers. 


Join our team 


TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our Toronto-Bloor Centre. 


Here's the impact you’ll make and what we’ll accomplish together


Under the direction of the Clinic Manager, the Administrative Associate will be responsible for greeting clients, managing the front desk, and performing a variety of administrative and clerical tasks. 


Here’s how

 

  • Greet clients and visitors in friendly and professional manner both in person and over the phone 
  • Register patients and provide guidance for completion of all necessary paperwork relating to their medical appointment
  • Answer phones, client questions and resolve customer complaints, escalating to appropriate party as required 
  • Book appointments accurately in the scheduling system 
  • Prepare patient files for the following day and regularly update patient files and database with medical and administrative information 
  • Process payments by cash/debit/credit; reconcile daily transactions and prepare cash summary report 
  • Invoice clients for services rendered 
  • Prepare all outgoing mail via courier 
  • Work collaboratively and effectively with all team members to provide a welcoming and client focused environment 
  • Perform other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents and maintaining tidiness in clinic, administrative areas and the front reception area 

 

 

Qualifications

 

You're the missing piece of the puzzle

 

  • 1-2 years of relevant experience working in a fast paced environment, providing a high degree of customer service 
  • Excellent command of the English language , both verbal and written.  
  • Exhibits a professional image, mature communication style and polished manner with clients
  • Ability to handle sensitive situations with tact while respecting patient confidentiality at all times 
  • Exhibits strong work ethic and takes ownership to complete a task from start to finish
  • Demonstrates flexibility and the ability to work effectively in a team environment 
  • Demonstrates effective organizational, multitasking and problem solving abilities 
  • Exposure to patient databases and/or scheduling software would be ideal

 

Who is TELUS Health Care Centres 


We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.

 

  • Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.
  • We are looking for enthusiastic, customer service minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

 

Accessibility

 

  • THCC is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Please let the recruitment team know of any accommodation requirement at the beginning of the process.
  • Please note that we are exclusively recruiting people who can work legally in Canada.

 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.