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Administrative Associate - Clinic - Telus Health


Etobicoke, ON, CA

Req ID:  21306
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular



Location: 3280 Bloor St West, Etobicoke 
Status:  Permanent, full-time (37.5 hours/week) 
Schedule: Monday to Friday (8:00 am- 4:00 pm)


Create awesome experiences for our customers.


Join our team


TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our Toronto-Bloor Centre.


Here's the impact you’ll make and what we’ll accomplish together


This position is responsible for all administrative duties relating to Immigration appointments. This position will work closely with the clinic team to ensure that patient’s files are handled error free and in timely manner.


Here’s how


  • Register Immigration patients in e-medical
  • Upload external results in e-medical for immigration patients
  • Follow-up with patients regarding outstanding results
  • Upload Immigration medicals into EMR
  • Create patients in EMR
  • Cover receptionist for lunch break
  • Primary contact for patients
  • Follow up with patients for pending results every 2 weeks
  • Perform other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents and maintaining tidiness in clinic, administrative areas and the front reception area
  • Answer phones, client questions and resolve customer complaints, escalating to appropriate party as required





You're the missing piece of the puzzle


  • 1-3 years of relevant experience working in a fast paced environment, providing a high degree of customer service 
  • Excellent command of the English language, both verbal and written.  
  • Exhibits a professional image, mature communication style and polished manner with clients
  • Ability to handle sensitive situations with tact while respecting patient confidentiality at all times 
  • Exhibits strong work ethic and takes ownership to complete a task from start to finish
  • Demonstrates flexibility and the ability to work effectively in a team environment 
  • Demonstrates effective organizational, multitasking and problem solving abilities 
  • Exposure to patient databases and/or scheduling software would be ideal


Who is TELUS Health Care Centres


We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.


Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.


We are looking for enthusiastic, customer service minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.