Administrative Associate - Clinic - Telus Health

Description

Location: 3280 Bloor St West, Etobicoke 
Status:  Permanent, full-time (37.5 hours/week) 
Schedule: Monday to Friday (8:00 am- 4:00 pm)

Create awesome experiences for our customers.

Join our team

TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our Toronto-Bloor Centre.

Here's the impact you’ll make and what we’ll accomplish together

This position is responsible for all administrative duties relating to Immigration appointments. This position will work closely with the clinic team to ensure that patient’s files are handled error free and in timely manner.

Here’s how

• Register Immigration patients in e-medical
• Upload external results in e-medical for immigration patients
• Follow-up with patients regarding outstanding results
• Upload Immigration medicals into EMR
• Create patients in EMR
• Cover receptionist for lunch break
• Primary contact for patients
• Follow up with patients for pending results every 2 weeks
• Perform other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents and maintaining tidiness in clinic, administrative areas and the front reception area
• Answer phones, client questions and resolve customer complaints, escalating to appropriate party as required

Qualifications

You're the missing piece of the puzzle

• 1-3 years of relevant experience working in a fast paced environment, providing a high degree of customer service 
• Excellent command of the English language, both verbal and written.  
• Exhibits a professional image, mature communication style and polished manner with clients
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times 
• Exhibits strong work ethic and takes ownership to complete a task from start to finish
• Demonstrates flexibility and the ability to work effectively in a team environment 
• Demonstrates effective organizational, multitasking and problem solving abilities 
• Exposure to patient databases and/or scheduling software would be ideal

Who is TELUS Health Care Centres

We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.

Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.

We are looking for enthusiastic, customer service minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.