Clinic Operations Coordinator - TELUS Health


Etobicoke, ON, CA, M8X 2W8

Req ID:  41128
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular



Location: 3280 Bloor St 
Status:  Permanent, full time 8:00 am-4:00 pm    
Schedule:  Monday to Friday (7,5 per day/37.5 hours per week)


Join our team

TELUS Health Care Centres

We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.

Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.

We are looking for enthusiastic, customer centric minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.


Here’s the impact you’ll make and what we’ll accomplish together

The Clinic Operations Coordinator partners with the Clinic Manager by ensuring effective workflow and processes of the day to day operations in the clinic and facilitating high-level of client care. You also get to work closely with a diverse team of clinicians and administrative staff!


Here’s how


  • Coordinates the daily flow of patients by effectively monitoring appointment length and wait times and prioritizing accordingly
  • Accurately records and compiles daily flow metrics based on the time of each appointment and test
  • Responds to questions, concerns and provides accurate information to clients
  • Prepares next day’s flow and protocols, coordination by planning the ultrasound schedule along with on-site payments and communicates this information to the front-of-house team
  • End to end file ownership: reviews the protocol with each client at the beginning and the end of their appointment to ensure all requested and required tests are completed and required additional tests and vaccinations are added onto the booking system
  • Ensures accurate and complete information is obtained from our client and available for daily procedure(s) to be performed and collaborates with the front-of-house team so that the information is updated in our database in a timely manner
  • Reports status of patient flow processes to Clinic Administration Supervisor
  • Contributes to problem resolution, modification of processes and participates in any special projects and/or program initiatives
  • Shows accountability for defined quality measurements including patient wait times, patient encounters, etc.
  • Provides support for client specific admin processes
  • Works collaboratively and effectively with all team members to ensure positive client experience
  • Assists in additional daily administrative tasks as required and requested by supervisor





You're the missing piece of the puzzle


  • 2-3 years of relevant experience working in a fast paced environment, providing a high degree of customer service
  • Previous experience in planning and coordination strongly preferred
  • Excellent command of the English language, both verbal and written
  • Exhibits a professional image, mature communication style and polished manner with clients
  • Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
  • Self-starter who demonstrates attention to detail, a high level of accountability and sound judgement
  • Demonstrates flexibility and the ability to work effectively in a team environment
  • Works well under pressure and demonstrates a sense of urgency in completing time sensitive tasks
  • Demonstrates effective organizational, multitasking and problem solving abilities
  • Proficient with Microsoft Office applications (Word, Outlook, Excel and PowerPoint)


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.


Salary Range:  $46,000-$68,000
Performance Bonus or Sales Incentive Plan:  0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.