Senior Product Manager - Flexit360

Description

Ready to innovate and drive results?

Join our team 

It’s an exciting time to be a member of our TELUS Health Payer and Provider Solutions team as we grow and lead strategies to strengthen TELUS Health’s future course and direction. Our objective is to meet the evolving needs of our customers while developing a stronger value proposition by integrating our products and services with the broader TELUS Health ecosystem – all while harnessing opportunities for growth.

As a key pillar in the Payer and Provider Solutions strategic plan, the Product & Services team enables the execution of our vision through connection, collaboration, and a client-centric approach to creating customer value, improving health and driving growth for Payer and Provider Solutions, TELUS Health, and our customers.

As we grow, we are seeking team members who are excited about making meaningful change and delivering for our customers in new ways.

It’s an exciting time to be a member of our TELUS Health Payer & Provider team as we grow and lead strategies to strengthen TELUS Health’s future course and direction. Our objective is to meet the evolving needs and expand our reach of our private payer clients, develop a stronger value proposition while integrating our products and services with the broader TELUS Health ecosystem, and harness opportunities for growth.

As a key pillar in the Payer strategic plan, the Private Payer Product & Services team enables the execution of our vision through connection, collaboration and a client-centric approach to creating customer value, improving health and driving growth for both TELUS Health and our customers. As we grow, we are seeking team members who are excited about making meaningful change and delivering for our customers in new ways.

Here’s the impact you’ll make and what we’ll accomplish together 

Reporting to the Director, Products & Services, Private Payers, as a Senior Product Manager you will play a vital role in in planning, developing and implementing our FlexIt 360 product strategy and roadmap evolution to drive our growth and client success. 
You are curious, passionate and are admired for the ability to deliver results with excellence. You are a collaborative team-player and creative thinker who thrives on the challenge of solving customer challenges.

Here's what you will do

As a key member of the Products & Services team, you will have an opportunity to influence and build our benefits administration go-to-market strategies, focused on innovation and market competitive positioning by collaborating across Payer Solutions & TELUS Health to create a winning strategy that anticipates the needs of our customers and drives the organization's growth objectives and market expansion opportunities across Canada.

Your natural ability to form strong working relationships, and drive to seek resolution to customer business problems through creative ideas and approaches is key to your success.

Here's how

Here are some of the key responsibilities and activities you will lead in this role:

• Drive the strategic direction and deliver on major product objectives including existing and innovative flexible benefits administration product suite through the product lifecycle with a focus on client value and growth 
• Partner to set overall product strategy, innovation roadmap and governance 
• Collaborate with internal teams to define execution plan, develop product launch strategies, ensuring the product roadmap strategy is supported by strong go-to-market plans with measurable KPIs and ensuring operational preparedness to deliver
• Through the use of market and competitor analytics, drive the evolution of our administrative product offerings into new markets and optimize the value to our customers and our organization 
• Build strong relationships with engineering, operations, marketing, and sales teams to ensure operational readiness to deliver products and to generate market awareness and adoption 
• Manage multiple customer requirements while maintaining a competitive and industry leading portfolio 
• Develop and maintain strong relationships and general business management activities with strategic partners, manufacturers and / or vendors 
• Provide product portfolio performance analysis and assessment using competitive market knowledge acquired through the sales process and market analysis 
• Conduct competitive analysis, benchmark current product offerings against existing market players/disrupters, track industry-wide activity and trends and determine required changes in the product, connect with our customers and use data to improve our competitiveness
• Leverage AI tools to drive product innovation, market positioning and efficiencies

Qualifications

You’re the missing piece of the puzzle

You have industry experience and have many of the talents and skills below:

• 10+ years senior expertise in product management driving innovation, strategy and optimal customer experience
• You leverage and bring forward your prior experience in group health and pharmacy benefits management working with cross functional teams to formalize and execute overall strategic development initiatives inclusive of performance measurement development
• You never stop seeking opportunities to improve our customer experience and are a champion for results management - through a toolkit of process, governance and execution excellence
• You have excellent collaboration and communication skills which you use to both partner with others and to obtain alignment on your assessments and recommendations
• Your proficiency with marketing and communication, complemented by customized storytelling ability draws admiration 
• Highly comfortable with change and ambiguity
• Strong organizational skills, with ability to effectively prioritize to meet deadlines
• University degree in Business, Finance, or other quantitative discipline

Great-to-haves 

• Bilingual
• Influence and negotiation skills
• Experience working in fast paced and dynamic environment
• Experience working on diverse projects

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.