HR & Pay Specialist
Hamilton, ON, CA, L8E 4W8
Description
Join our team and what we'll accomplish together
Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work? Are you a naturally curious person that believes learning is a continuous journey? Do you prioritize your well-being and want your employer to do the same? The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.
Our Employer Solutions team provides technology Human Resource solutions to Commercial & Public Sector organizations across Canada. Leveraging their expertise as HR practitioners, the team delivers cost-effective, customized support including payroll, performance management, business process outsourcing as well as Customer Relationship Management solutions.
What you'll do
As an Ambassador of our Solutions, you will provide expertise and analysis in the areas of Compensation, Benefits, HR Administration and Payroll to a public sector Hospital client in Ontario with over 4000 employees. As an Advisor, you will provide thought leadership and best practice to the client on how to handle unique scenarios and escalations. As a Researcher, you should be ready to investigate questions using a variety of resources to obtain necessary data. As an Analyst, you will create reports to provide to various stakeholders, review them for accuracy and provide guidance on improvements or efficiencies.
Responsibilities
- Manage work requests from the client to determine priority, implementation timelines and liaison with technical team for completion
- Manage the implementation of Collective Agreement renewals including: communications to employees, updating of applicable documents, updating of applicable plans, premiums and employee data on PeopleSoft and the calculation of retro payments
- Manage the Hospital of Ontario Pension Plan (HOOPP) for all employees. Including regular auditing, missed contributions for employees on leaves and annual reconciliation
- Complete job evaluations for newly created roles within the Hospital
- Complete all required Ontario Hospital Association (OHA) Salary Survey annually
- Ensure the accurate processing of a bi-weekly pay for 4000 employees on PeopleSoft, including auditing, deductions, additional payments, union dues, benefit deductions and review of GL files prior to sending to the client
- Reconciliation of year-end T4/T4A’s tax slips and government reporting, and regular auditing throughout the year
- Preparation of all biweekly, monthly and annual remittances for third-party vendors and government organizations (i.e. union dues, benefit carriers, WSIB, EHT, Taxes)
- Complete WSIB Form 7 earnings reporting
- Maintain and update documentation regarding HR and Payroll processes and controls
- Support continuous process improvements and reengineering
- Support HR/Payroll project initiatives including documentation, testing, and training
- Testing any new enhancements or fixes to PeopleSoft before they are released into Production environment with support from the technical team
- Partner and collaborate with the client and other team on resolving HR/Payroll related issues
- Other tasks as assigned
- Ability to come to the office in Hamilton, Ontario 1-2 days per week, depending on workload, training and tasks
Qualifications
What you bring
- Strong knowledge of PeopleSoft
- Strong knowledge of Hospitals of Ontario Pension Plan (HOOPP)
- Strong knowledge of best practice in HR, Payroll, Compensation and Benefits
- Proficiency with Microsoft Outlook, Word and Excel
- Excellent analytical skills, attention to detail and accuracy, and achieving quality standards a must
- Highly motivated and possesses an intrinsic passion for quality and process improvements
- Proven decision-making abilities based on analysis, experience, judgment and innovative thinking
- Ability to create positive relationships, establish rapport and work effectively in cross-functional teams
- Strong written and verbal communication skills
- Detail-oriented and ability to work to tight timelines
- Excellent organizational skills; including effective prioritization, time management, and the ability to multi-task
- Strong client service skills
Required Professional Designation/Certification:
- Degree or diploma in Human Resources
- Successful completion of CHRP certification preferred
- Successful completion of PCP certification is an asset
Required Experience:
- 5-7 years of experience in Human Resources & Payroll roles