P&C Administrator

Description

Join our team and what we'll accomplish together

Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work? Are you a naturally curious person that believes learning is a continuous journey? Do you prioritize your well-being and want your employer to do the same? The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.

Our Employer Solutions team provides technology Human Resource solutions to Commercial & Public Sector organizations across Canada. Leveraging their expertise as HR practitioners, the team delivers cost-effective, customized support including payroll, performance management, business process outsourcing as well as Customer Relationship Management solutions.

 What you'll do 

As an Ambassador of our Solutions, you will provide expertise and analysis in the areas of Compensation, Benefits, and HR Administration to a public sector Hospital client in Ontario with over 4,000 employees. As an Advisor, you will provide thought leadership and best practice to the client on how to handle unique scenarios and escalations.  As a Researcher, you should be ready to investigate questions using a variety of resources to obtain necessary data. As an Analyst, you will create reports to provide to various stakeholders, review them for accuracy and provide guidance on improvements or efficiencies.

Responsibilities

• Manage work requests from the client to determine priority, implementation timelines and liaison with the team for completion
• Manage new hire onboarding and off-boarding business processes – includes but not limited to reference check, CNO registration validation, and follow ups with the employee to ensure all necessary documents are completed, signed, and returned for processing in a timely manner. Send bulk regret letters.
• Processing new hire casual status in the HRIS system
• Generate employment verification and other third party request letters, tour of duty, and voluntary termination letters
• Create and manage new positions
• Manage job postings – add, delete, and update based on the schedules
• Support with employee digital and printing documents filing system
• Update employee information – name, address, and email changes
• Printing of pay advices and year-end T4/T4As
• Support and coordinate team engagement and collaboration events
• Client service support managing calls and emails inquiries
• Maintain and update documentation regarding HR and Recruitment processes and controls and FAQ
• Collaborate with cross-functional teams to implement process improvements and reengineering
• Support HR and Recruitment project initiatives including documentation, testing, and training
• Testing new enhancements or fixes to PeopleSoft before they are released into Production environment with support from the technical team  
• Partner and collaborate with the client and other team on resolving HR and Recruitment related issues
• Support the development and implementation of initiatives that foster a positive work environment and inclusive culture
• Identify areas where HR and Recruitment processes or employee initiatives can be optimized based on data insights
• Other tasks as assigned
• Ability to come to the office in Hamilton, Ontario 1-2 days per week, depending on workload, training and tasks

Qualifications

What you bring

• Strong knowledge of PeopleSoft and Deltek Management System
• Strong knowledge of best practice in HR and Recruitment
• Proficiency with Microsoft Outlook, Word and Excel
• Excellent analytical skills, attention to detail and accuracy, and achieving quality standards a must
• Highly motivated and possesses an intrinsic passion for quality and process improvements
• Proven decision-making abilities based on analysis, experience, judgment and innovative thinking
• Ability to create positive relationships, establish rapport and work effectively in cross-functional teams
• Strong written and verbal communication skills
• Proactive problem-solving approach
• Detail oriented and ability to work to tight timelines
• Experience with multi unions
• Knowledge of HR metrics and key performance indicators (KPIs)
• Excellent organizational skills; including effective prioritization, time management, and the ability to multi-task.
• Strong client service skills

Required Professional Designation/Certification:
 

• Bachelor’s degree or diploma in Human Resources, Business Administration, or related fields
• Successful completion of CHRP certification preferred

 
Required Experience:
 

• 2+ years of experience in Human Resources related roles
• Experience with HRIS system

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and serve our communities. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding.