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Full Time - Product Care Specialist (Mobile Klinik) - Cataraqui Mall, Kingston

Location: 

Kingston, ON, CA, K7M 7H4

Req ID:  39709
Jobs by Category:  Retail
Job Function:  Retail
Status:  Full Time
Schedule:  Regular

 

What does it mean to join Mobile Klinik powered by TELUS?

 

  • Our goal is to provide Canadians with an excellent experience
  • We are passionate about people - our customers, our communities, and our team
  • We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small

 

What’s in it for you?

 

  • Discounts on the coolest & newest wireless technology here at TELUS
  • Team Member-led Resource Groups (TRG) support team members who identify as women, Indigenous, individuals of varying abilities, newcomers, Black and LGBTQ2+ or are an ally
  • Flexible & customizable medical, vision and dental benefits that include massage therapy and $5000 for mental health support 
  • Maternity and parental leave top‑ups, fertility treatment coverage, and gender affirmation coverage
  • We provide paid training to ensure your success
  • And so much more

 

Responsibilities

 

  • Actively engage with customers to promote, sell and activate Certified Pre Owned devices (CPOs) accessories, and related products
  • Test, diagnose, troubleshoot, and repair smartphones and tablets 
  • Provide repair and replacement estimates for the customer
  • Communicate with the customer to explain technical issues in an easy to understand, helpful manner
  • Provide excellent customer service by assisting customers in selecting the right phone or accessories based on their needs and preferences
  • Address customer inquiries, resolve issues, and ensure a positive shopping experience

 

Working hours and locations

 

  • Opportunity to work with all of our brands
  • Work a flexible schedule, which includes evenings and weekends
  • Hours vary by location and time of year
  • Shift coverage at nearby locations

 

What you can expect after you apply

 

  • Our recruitment process consists of a multi-layered approach during which we are happy to provide accommodations as needed

 

Base Hourly Pay: $17 - $21 
Bonus Pay: Monthly activations bonus

 

Please note that the compensation shown in the job posting is effective January 2024 and may be subject to change. Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

 

You will be successful if you are...

a self-starter   ￭   motivated   ￭   engaging   ￭   goal-oriented   ￭   inspiring   ￭   adaptable   ￭   ready for a career   ￭   positive    ￭   supportive   ￭   team player   ￭   eager   ￭   resilient

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Retail

We want to be THE place to help Canadians to connect their lives with technology. We have the latest gadgets and digital services. Our stores are designed to be interactive. So now we are looking for enthusiastic, tech-savvy, interesting, and interested team members to join our retail team.

You're looking. We're hiring. Join the family.


 

We are honoured to be recognized

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »