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Network Technician - Field Operations (Lac La Biche, Bonnyville, St. Paul and Athabasca)

Location: 

Lac La Biche, AB, CA Athabasca, AB, CA Bonnyville, AB, CA St Paul, AB, CA

Req ID:  26243
Jobs by Category:  Technicians
Job Function:  Technicians
Status:  Full Time
Schedule:  Regular

Description

Join our team 

 

NOTE: The successful candidate will need to be based out of Lac La Biche, Bonnyville, Athabasca or St. Paul, Alberta and will be expected to service all four locations.
 

The Network Assurance team, as part of Customer Network Support (CNS), plays a critical role in building, repairing and maintaining all the core infrastructure for TELUS’ products and services. Our team members are the “boots on the ground” whenever there is a problem in our network. From power infrastructure to fiber optic transport, voice switching, IP routing and high speed internet services, our team keeps it all going. Day or night, we are there to answer the call to keep things up and running, and to improve and expand our service offerings and capabilities, ultimately helping Canadians stay connected at home, at work or on the move. 
 
If you enjoy a different challenge every day, working in multiple locations, and collaborating in a tight team environment, then please, read on!
 
Here’s the impact you’ll make and what we’ll accomplish together
 

As a Network Technician with our team, you will be responsible for key network operations functions including maintenance, repair, planning and support of our critical customer network. You’ll focus on providing reliable service through reduced time to repair and cycle time to fulfill orders. You will be a part of our highly-skilled team ensuring our customers have the services they rely on when then need them most.
 
Here’s how

  • You will be responsible for maintaining our world-class network in a high availability state
  • When things break you will ‘own’ troubles and leverage other teams and colleagues to successfully resolve them
  • You will demonstrate local area ownership of the assets and infrastructure within your support region
  • You will assist planning teams with your local area expertise in recommendations for the most cost effective improvements to our equipment in support of network reliability and service improvement for our customers
  • You will contribute to the ongoing improvement and expansion of our equipment and the services they provide through the installation and turn up of new equipment
  • You will liaise with Event Management and leverage internal support teams during large scale service outages
  • You will effectively communicate with your peers and management on a day to day basis
  • You will always work in a way that is safe for yourself, your team mates and our customers
  • You will look for and champion opportunities to improve our practices and processes

 

Notes:


Positions located in Fort McMurray, La Crete, Slave Lake and High Level qualify for benefits under the TELUS Northern Location Policy
Successful candidates may work in geographic areas where some TELUS customers operate safety-sensitive work sites, e.g. in the Alberta Oil Sands, in order to comply with these customers' safety requirements regarding access to such sites, the successful candidate may be required to undergo pre-access drug and alcohol testing; testing for reasonable cause and post-incident testing may also be required; candidates for this position must be willing to comply with these customer requirements and will be deemed to have consented to such testing

Qualifications

 

You’re the missing piece of the puzzle with your:

 

  • Knowledge of network technology, architecture and elements, and a strong understanding of their associated inter-workings
  • Fully qualified Communication Technician Journeyperson
  • Must have a Valid Class 5 Driver's License
  • Normal colour vision to work with colour-coded wiring.
  • Formal training or post-secondary education in electronics and telecommunications network or equivalent experience
  • Demonstrated effective decision-making skills while working under limited supervision.
  • Demonstrated ability to identify problems, isolate and resolve, take appropriate action, implement solutions or escalate as required
  • Knowledge of circuit wiring, transmission parameters and testing
  • Knowledge of automated provisioning, ticketing, testing and dispatch systems
  • Knowledge of network installation, maintenance and repair practices & routines
  • Experience in network installation, network maintenance, and/or commissioning of network elements (hardware, software and power) would be an asset
  • Knowledge of DC power and auxiliary power systems, (i.e.: connecting a generator)
  • Must be willing to work in any weather conditions or work in locations that preclude your ability to return home every day, on an as required basis
  • Ability to manage a physically demanding workload
  • Must be able to operate hand and power tools, and electronic test equipment, (i.e.: voltmeter)
  • Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs.
  • Must be willing and able to work stand-by shifts based on business needs and be on-call in the event of network outages
  • Must be willing and able to work in confined spaces
  • Must be willing to travel in small aircraft, aerial tramways, helicopters and/or operate snow cats, etc
  • Must be willing to travel and have the ability to travel outside of Canada as required
  • Must follow safe work practices and abide by all safety rules and regulations
  • Must possess Personal Computer navigational skills
  • Demonstrated professional oral and written communications skills and fluent in English
  • Self-motivated, work well with minimal or no direct supervision
  • Ability to effectively handle both favourable and unfavourable customer interactions
  • Ability to work effectively in a team environment and collaboratively with other departments
  • Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
  • Demonstrated ability in planning and organizing to meet scheduled deadlines
  • Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exam
     

Great to have’s:

 

  • Vendor Certification (CCNA or equivalent) and IP and Optical Transport experience would be an asset
  • Knowledge of products and services for business and residential customers

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Technicians

Our team is all about making a connection with our customers and within our communities.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

3,300 +
Field service and support team members

1.5 to 4
Months of intensive training for new technicians and an award-winning certification program for career progression

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.