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IBU-LOA - Service Technician - Apprentice (FFH) - Leduc, AB


Leduc, AB, CA

Req ID:  27384
Jobs by Category:  IBU-LOA
Job Function:  IBU – Internal Jobs Only
Status:  Full Time
Schedule:  Regular
Posting Date:  Jun 23, 2022

*This job will be unposted 14 days after the posting date above



Job Posting Restriction: This posting is restricted to Digital Home Technicians and Service Technician Apprentice team members headquartered in Edmonton and surrounding areas.


Job Posting Start and End Date: 2022-06-23 to 2022-07-07




  • Successful candidates will be offered the position on the condition that the mandatory Working Aloft course be successfully completed within 15 days of commencing the Service Technician role. In the event the course is not successfully completed as required, the candidate will be returned to their prior role
  • To be considered on this posting, applicants are required to obtain a Security Alarm Installer License from the applicable provincial government
  • As outlined in Article A15, this position does not qualify for transfer assistance



  • To perform installation and repair functions related to telecom products and services for residential and business customers



  • Install, diagnose, and repair residential and business voice & data services and applications

Customer Contact

  • Explain/discuss details regarding progress, issues, applicable charges and promote products and services
  • As a trusted solutions advisor you will be required to highlight any sales opportunities from our growing suite of home products and services designed to help our customers get the best out of their TELUS experience


  • Provide information on job status
  • Prepare time and expense reports


  • Work is performed to meet company quality standards within defined time requirements
  • Administration responsibilities are completed accurately and timely
  • The posting of performance related data is standard for this position and is an important component to achieving high performance


  • Graduate of a 2 year program considered an asset (ie: Telecom)
  • Successful experience in a sales role and/or customer service environment considered an asset
  • Must have mechanical ability
  • Must have analytical ability
  • Must have the ability to do fine, precise work with their hands
  • Must be willing and able to work aloft including poles
  • Must be willing to work in any weather conditions
  • Must have a Valid Class 5 Driver's License
  • Must be willing and able to work in confined spaces
  • Must be willing and able to work on bridges, towers or other fixtures at a height of 20 meters or more above the ground or water level
  • Must be able to operate hand and power tools, and test equipment
  • Normal colour vision to work with colour-coded wiring
  • Ability to manage a physically demanding workload
  • Demonstrated effective decision-making skills while under limited supervision
  • Must be willing and able to work in locations that preclude your ability to return home, on an as required basis
  • Must follow safe work practices and abide by all safety rules and regulations
  • Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
  • Must be able to understand and effectively perform work in accordance with published work plans
  • Must be willing to travel in small aircraft, aerial tramways, helicopters etc
  • Must be willing to travel and/or operate snow cats
  • Ability to travel outside of Canada as required
  • Must be willing to work in cross-functional areas such as network, access and service
  • Must possess Personal Computer navigational skills
  • Demonstrated professional oral and written communications skills
  • Fluent in English
  • Self-motivated, work well with minimal or no direct supervision
  • Ability to effectively handle both favourable and unfavourable customer interactions
  • Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
  • Ability to work effectively in a team environment and collaboratively with other departments
  • Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
  • Demonstrated ability in planning and organizing to meet scheduled deadlines
  • Commit to continuous learning
  • Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
  • Must meet applicable testing requirements

In order to be considered on a vacancy, you must:

  • Be performing satisfactorily in your current job
  • Apply by the closing date specified
  • Meet any minimum requirements or restrictions specified in the job posting
  • Meet the minimum time requirements in your current job or have approval from your manager to post out

Who is TELUS?

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

IBU - Internal Job Posting

This is an internal job posting and is restricted to TELUS Team Members within Appendix A of the Collective Agreement.

Please log in to Habitat using VPN to apply.  If you do not have access to VPN, please contact your leader.





With TELUS, you're part of something bigger. Using our technology for good, we help make our world a better place by making healthcare more accessible, creating a safer food supply, giving back to our communities and connecting Canadians in need to what matters most.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.