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Bilingual NMC Surveillance Specialist (Remote)


Markham, ON, CA Montreal, Quebec, CA Ottawa, ON, CA

Req ID:  30229
Jobs by Category:  Operations
Job Function:  Network & Engineering
Status:  Full Time
Schedule:  Regular



Join our team

The NMC is the focal point for network faults, monitoring alarms, troubleshooting issues, reporting on failures, managing vendors' response time to faults, calling out technicians, restoring network elements, and maintenance. The NMC Surveillance Specialist is responsible for the monitoring of the TELUS Mobility network, coast to coast on a 24/7/365 basis. The NMC Surveillance Specialist is responsible for the core telecom network (switches, cell sites, trunks etc) and all the peripherals and data elements (SMS, voice mail, STPs, 1X etc) and their associated services. Quick reaction to network issues, attention to all details, and the ability to take troubleshooting to a higher level are qualities that this position demands.



  • Monitor and action alarms as they are presented into the alarm viewer or as advised via internal clients, following the documented guidelines
  • Notification of outages/restorals to internal clients and various partners as defined by various service level agreements
  • Trouble shooting of fault events as they are presented and engaging the correct groups to resolve the fault in a timely manner
  • Prime for vendor escalations and reporting on vendor performance as it pertains to fault
  • First-level maintenance activities as assigned during the maintenance window
  • Second level troubleshooting of Transport, Access and Switching equipment





Required Knowledge:


  • GTD-5, DMS, and 5ESS knowledge
  • Subs Carrier Equipment like TimeSpan, Lynch, DMS1u, UMC, Access nodes, and SLC (Subs Loop Carrier Cabinets)
  • NORTEL Preside, Ciena OneControl, Fujitsu NetSmart, Optera, Newbridge Alcatel, and Titan ∙
  • Huawei / Nokia RAN, IP Core, VoLTE, IoT, IMS, NFV, SDN, Cloud is an asset

Required Skills & Abilities:


  • Bilingualism required (English and French)
  • Ability to work in a shift rotating environment to support NMC Operations
  • Strong decisions making and problem solving skills
  • Detail oriented with ability to multi-task in a fast paced environment
  • Must be able to work well in a cross-functional team environment
  • High proficiency in using MS Desktop applications with emphasis on Word, Excel and Access
  • Strong verbal and written communication skills
  • Strong Wireless and Wireline telecom knowledge

Required Professional Designation/Certification:


  • University or college degree in IT, Electronics or Telecom
  • CCNA is an asset
  • Linus

Required Experience:


  • 5 years of telecommunications or related experience
  • Previous experience working in the NOC 



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.