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Collections and Billing Analyst I


Toronto, ON, CA Montreal, Quebec, CA Calgary, AB, CA Vancouver, British Columbia, CA Edmonton, AB, CA

Req ID:  28734
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  Finance
Status:  Full Time
Schedule:  Regular



Join our team


We are an integral part of the TELUS Finance Operations Team. The Billing Analyst owns the customer experience for a dedicated ADT by TELUS National Businesses from the "gathering of requirements" phase through to the “completion” of everything account management related. Leveraging the right teams in the customer journey to seek solutions to complex custom requirements of our National customers.


The ideal candidate will conduct their business in French, is proactive, resourceful and committed to provide excellent customer service with every interaction. 


Here’s the impact you’ll make and what we’ll accomplish together


You are a strategic thinker with a knack for understanding debt and finances. You believe in understanding our customers' custom requirements and ensuring we have or will have processes to ensure we adapt our business to support our customers. You will partner with other teams in the customer journey with the objective to drive a successful experience to our customers. The possibilities are endless when it comes to you contributing to and investing in our team.


Here's how


  • Identify and prioritize regular account follow up on assigned accounts by reviewing accounts receivable balances to reduce delinquency and bad debt
  • Build a strong relationship with a portfolio of National Business Clients
  • Assessing the issues our clients are facing and providing options to assist them in bringing their accounts current
  • Prepare and review customer account reconciliation including short payments, misapplied and/or unapplied cash/credits
  • Coordinate with cash application team to ensure proper application of payments
  • Communicate findings including future impacts to losses and proposed recommendations to management as required
  • Develop an action plan to achieve defined objectives and metrics set out by direct manager
  • Actively participant in weekly review meetings with management team




You're the missing piece of the puzzle


  • Strong analytical skills
  • Excellent attention to detail
  • Fluent in English and French
  • Comfortable in learning and using advanced custom billing systems
  • Ability to work independently in a timely and efficient manner
  • Self starter with the ability to excel in a fast-paced environment
  • Ability to meet deadlines; strong time management skills
  • Comfortable using Google Suite (Meet, Docs, Sheets, Slides)
  • Post secondary diploma / certification
  • Previous telecommunication billing experience preferred (2 -3 years)




  • Lean process improvement experience
  • Familiarity with business debt recovery practices
  • Intermediate to advance Excel skills


A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

2021 engagement score

Team members worldwide

# of years voted One of Canada’s Best Corporate Citizens


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.