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Bilingual Client Service Manager - Smart Security

Location: 

Mississauga, ON, CA Ottawa, ON, CA Calgary, AB, CA Vancouver, British Columbia, CA Montreal, Quebec, CA Edmonton, AB, CA Toronto, ON, CA

Req ID:  30629
Jobs by Category:  Security & Automation
Job Function:  Customer Service
Status:  Full Time
Schedule:  Regular

Description

 

Join our team

 

Peace of mind matters to our customers, so it matters to us. By using our premier networks, technology and services, we are National and Commercial businesses safer and more convenient for our customers. TELUS' Smart Security team brings the power of smart-technology to life for our Enterprise customers. As we grow, we will continually strive to improve - and we’re seeking an agile, analytical, creative and motivated individual to be a part of our team and help bring the power of smart-technology to life.

 

Here’s the impact you’ll make and what we’ll accomplish together

 

As a Client Service Manager I, you will work directly with our top tiered National Account Customers to resolve their issues as quickly as possible. You will coordinate all facets of the installation, service, billing and monitoring support. you will engage directly with the customers and with teams across TELUS to solve the problem efficiently, effectively to ensure they feel supported. When issues arise you jump right in! You ask questions, you pull the right resources together, you offer your support to keep the lines of communication open with the customer, and you don’t stop until the issue is resolved and your customer is satisfied.

 

Here's how:

 

  • Provide the customer above and beyond support and care through active listening, establishing trust and managing concerns/escalations
  • Perform routine account audits and updates and recommend credit adjustments to accounts when necessary
  • Promote the full product line and services offered
  • Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services
  • Follow up with customer to gather feedback on support provided

 

 

Qualifications

 

You're the missing piece of the puzzle

 

  • Bilingual French and English
  • Ability to work effectively with minimal supervision in a demanding environment while handling multiple tasks, prioritizing multiple activities and meeting deadlines, whilst retaining a great sense of humor
  • Excellent Communication and Relationship Building Skills
  • Ability to maintain highest degree of confidentiality, anticipate needs, think logically and creatively, exercise good judgment and act independently
  • Analytical Approach to Problem Solving: Ability to analyze data to make decisions and problem solve complex customer issues - ability to think outside of the box
  • 5+ years of experience in a customer-facing/operational environment with a focus on escalations

 

Great-to-haves

 

  • Strong G-Suite, Mastermind and AS400 capabilities
  • Salesforce knowledge
  • Accounting or financial background

#LI-remote  #LI-hybrid

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.