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Manager - Technology Strategy

Location:

Mississauga, ON, CA, L4Z 3X6 Hamilton, ON, CA London, ON, CA Toronto, ON, CA Brampton, ON, CA

Req ID: 50437

Jobs by Category: Operations

Job Function: Technology

Status: Full Time

Schedule: Regular

Description

Join our transformation journey and work with innovative talent to create awesome experiences for our customers.

Join our team and what we'll accomplish together

This is a transformational opportunity to work on TELUS's #1 strategic investment: delivering a world-class customer experience by expanding our PureFibre infrastructure directly to homes and businesses across Canada.

We are on a mission to ensure speed and capacity for generations to come, and to create the foundation for access to future solutions like the connected home, smart cities, and our TELUS Health applications. The specific area of transformation you will be facilitating is working closely with our build partners to maximize build efficiency, increase schedule predictability and identify unit cost efficiencies while driving sustainable and strong engagement with our partners.

What you'll do

As a Manager - Technology Strategy, you will be leading a world-class fibre deployment team with focus on transformation, quality of customer experience, time to revenue, cost effectiveness and schedule predictability.

You will collaborate with both a core program team and cross-functional teams to support the following key activities:

Team Leadership & Development: Build, develop, and lead a high-performing cross-functional team focused on access network fibre infrastructure deployment
Outside-plant construction: Feeder, distribution, drop and/or building entrance cable placement
Negotiating and managing contracts and SLAs with internal and external products and services suppliers
Quality & Process Management: Maintain high quality standards and compliance to ensure work is completed as planned to meet strategic objectives by working closely with internal and external teams to develop consistent operating processes within the construction discipline.
Strategic Planning: Create and drive a long-term roadmap for your team and build partners, and align multiple work streams involved in the build of all TELUS access infrastructure.
Team Transformation: Guide, coach and transform your team as we continually optimize the processes and tools supporting this organization.
Employee Engagement: Ensure high employee engagement, support and recognition is a priority.
Performance Management: Develop, maintain, and manage relevant scorecards as measures of success. Negotiate with partner organizations or companies as required to resolve performance gaps.
Process Optimization: Drive efficiency and effectiveness through the development and deployment of standardized and sustainable best practices across customer segments and geographies.
Project Management: Manage all aspects of projects over their entire lifecycle (initiate, plan, execute, control, close) while ensuring tight control of the project, including dealing with conflicting priorities, issues, risks, dependencies and change.
Relationship Management: Develop client-partner relationships to ensure a common understanding of TELUS expectations across all groups.

Qualifications

What you bring

Language Requirements: Bilingual communication skills (verbal and written) in French and English
Leadership & Management: Customer First passion with strong management/leadership skills and financial acumen, including experience providing day-to-day leadership support to geographically diverse teams
Technical Expertise: Solid understanding of telecommunication networks, engineering and construction processes, and related technologies
Project Management: Proven expertise managing all aspects of projects across the full lifecycle (initiate, plan, execute, control, close) while effectively managing competing priorities, risks, issues, dependencies, and change
Strategic Planning: Experience leading development and execution of robust end-to-end plans at community level to support broadband builds
Risk Management: Proven ability to conduct proactive risk assessment and management across all streams (inside build, outside build, materials availability, capital approvals)
Process Improvement: Track record of conducting root-cause analysis for inefficiencies, implementing improvements, and driving standardization of best practices
Vendor & Contract Management: Experience negotiating and managing contracts, SLAs, and partner relationships to resolve performance gaps
Change Management: Experience overseeing implementation of new initiatives and process evolution, ensuring operational readiness in terms of team member levels, skills, tools, and processes
Automation & Efficiency: Track record of initiating and supporting automation activities aimed at reducing manual transactions
Performance Management: Experience developing, maintaining, and managing scorecards and performance measurement systems

Salary Range: $110,000-$166,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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