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Bilingual Customer Service Rep- Billing - Full-time, Work from Home - Canada Wide


Montreal, Quebec, CA Saint John, New Brunswick, CA LaSalle, Quebec, CA Boucherville, Quebec, CA Markham, ON, CA Pickering, ON, CA Sudbury, ON, CA Hamilton, ON, CA Moncton, New Brunswick, CA Barrie, ON, CA Mont-Royal, Quebec, CA Fredericton, New Brunswick, CA Gatineau, Quebec, CA Airdrie, AB, CA Dorval, Quebec, CA Dollard-des-Ormeaux, Quebec, CA Laval, Quebec, CA St Catharines, ON, CA Ottawa, ON, CA Calgary, AB, CA Edmonton, AB, CA Brampton, ON, CA Grande Prairie, AB, CA

Req ID:  24965
Jobs by Category:  Contact Centre
Job Function:  Customer Service
Status:  Full Time
Schedule:  Regular


Do YOU share OUR real passion for:

  • Advocating for our customers’ Smart Home Security needs and creating a personalized experience
  • An interest and passion for technology - specifically Smart Home Services and automation
  • Genuinely displaying humanity in every customer interaction
  • Being an exceptional communicator, listen, honest and clear
  • Getting things done by using each other’s unrivaled talents
  • Actively adapting to meet the changing needs of our customers


Position Overview:


The Bilingual Customer Service Representative - Billing is responsible for all residential inbound phone calls consisting of account updates and history inquires while focusing on first contact resolution and customer retention.




  • Handle incoming and outgoing calls from customers regarding Smart Home Security and home automation products
  • Support customer billing inquiries as it relates to their invoices, services, pay cycles, payment types, researching disputes, resolving issues and accounts receivables
  • Navigating through various systems and tools
  • Identify, resolve and clarify any billing related issues and provide clear explanations to customers
  • Process customer payments and manage customer billing data as required
  • Identify and notify customers of overdue amounts on their accounts
  • Ensure data entry related to customer requests and internal data and governance guidelines
  • Educate and guide the customer through our web tool and educate them on self-serve options
  • Remember and apply various standard operating procedures
  • Other duties as assigned



Required Skills & Abilities:

  • High School Diploma
  • Ability to work within a team
  • Advanced written and verbal communication skills (French/English)
  • Analytical skills and problem solving
  • Customer service oriented
  • Ability to work in a fast paced and structured environment
  • Ability to multitask
  • Must have key boarding and software knowledge


  • 1-2 years of relevant experience
  • Bilingual (French/English) is a requirement for this position


A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.