Account Manager (M), Specialty Sales - Employer Solutions

Description

TELUS Health's Employer Solutions supports the health and wellbeing of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platforms. We’re committed to building the healthiest workplaces on the planet.

That’s why we offer employers a range of services and tools to empower healthier, happier, and more productive employees with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

The TELUS Health's Employer Solutions team is focused on delivering high quality care through highly personalized care, enhanced employers and employees experiences and easy access to a broad range of services such as Employee Assistance Program (EAP) as well as primary care, virtual care, preventive health, wellness, mental health, occupational and executive health.

Our team and what we'll accomplish together

The Specialty Sales team is the backbone of our Employer Solutions growth strategy. We partner directly with Business Development and Customer Success teams across Canada to deepen product knowledge, unlock complex EAP solutions, and drive adoption of new launches from day one—across SMB to Enterprise customers.

As an Account Manager on this team, you'll be the trusted advisor and solution architect who helps our sales force win deals at every customer size, retain customers through strategic bundling, and position TELUS Health as the partner that truly understands their evolving workforce needs.

With no commission splits, our sales force actively brings us into their most strategic opportunities—making this a role where your expertise directly influences revenue growth and customer outcomes.

Key Responsibilities

• Win new business: Partner with Business Development teams on net-new sales opportunities, bringing deep EAP product expertise and Life Moments solution design to win deals across SMB to Enterprise segments
• Enable the sales force: Receive specialized product training—including demo capabilities and direct access to Product and Marketing teams—then equip the broader organization with launch strategies, client-ready messaging, and objection-handling tools that go beyond standard Employer Solutions training
• Lead client conversations differently: Position TELUS Health as a Wellbeing Prevention Partner in every sales conversation, not just an EAP vendor
• Drive upsell and cross-sell through life moments: Collaborate with Customer Success Managers to identify growth opportunities—helping clients adopt additional TELUS Health solutions that address evolving workforce needs before they escalate into absence, claims, or disengagement
• Design complex, bundled solutions: Translate customer pain points into tailored product recommendations. Build the case for bundles that span mental health, caregiving, financial wellbeing, and return-to-work solutions—connecting the story to specific employee life moments
• Bridge Sales, Product, and Marketing: Act as the strategic liaison gathering client feedback, identifying market patterns, and feeding insights back to Product and Marketing to sharpen the Life Moments narrative and inform go-to-market decisions
• Champion post-sale adoption: Partner with CSMs to ensure clients realize full value—and recognize TELUS Health as their trusted advisor for whatever their employees face next

Qualifications

Must Have

• 3+ years of experience in B2B sales, account management, or solution selling—preferably in benefits, HR technology, EAP, or employee wellness solutions
• Deep familiarity with Employee Assistance Programs, benefits bundling, and how wellbeing solutions address employees across key life moments—health, family, financial, and workplace transitions
• Ability to internalize and articulate a new go-to-market framework (Life Moments) and train others on it quickly, clearly, and credibly
• Proven ability to influence and partner with sales teams without direct authority—overlay or matrix environment experience is a strong asset
• Strong consultative selling skills: the ability to translate complex, multi-product solutions into a compelling client story
• Excellent communication and presentation skills—able to engage Business Development reps, CSMs, clients, and executives with equal confidence
• Cross-functional experience working with Product, Marketing, and Customer Success teams to drive go-to-market initiatives
• A track record of learning new products quickly and enabling others through structured training on features, benefits, and messaging

Great to Have

• Experience in the Canadian employer or benefits market with familiarity with regional workforce challenges
• A track record of successfully launching new products or services and driving adoption across sales organizations
• Direct B2B sales experience in consultative or solution-based selling environments
• Familiarity with TELUS Health products, services, or the competitive landscape in the Employer Solutions space
• Experience presenting EAP or wellness solutions to HR leaders, benefits managers, or C-suite stakeholders
• Bilingualism English and French (strong asset)

Knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Une connaissance de l'anglais est requise, car vous serez appelé(e) sur une base régulière à interagir en anglais avec des parties externes (par ex. clients, fournisseurs ou partenaires externes); à interagir en anglais avec des parties internes (par ex. collègues ou parties prenantes); et à travailler dans un environnement informatique anglais dans le cadre des tâches liées à ce poste dont la portée est nationale.