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Administrative Associate

Location: 

Montréal, QC, CA, H3A 3J2

Req ID:  44843
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular

Description

 

Location: 600 Boulevard de Maisonneuve West, Montreal H3A 3J2 (100% in-clinic role)
Status: Permanent, full-time (37.5 hours/week)
Schedule: Must be available between 7:30 AM and 5:00 PM according to operational needs (schedule to be confirmed)

 

Be part of an innovative team using cutting-edge technologies!

 

Join our team

 

The team members in the clinic are dynamic, passionate, and always ready to offer the best customer experience. They take real pleasure in interacting with patients.

 

Here's the influence you'll have and what we'll accomplish together

 

The administrative associate will need to be able to perform various administrative tasks, ensure outstanding customer service to important executive patients, and work as a team to accomplish the service objectives.

 

Here's how

 

  • Welcome clients in a professional and pleasant manner
  • Answer internal calls
  • Bill clients
  • Balance and close the cash register at the end of the day
  • Confirm, modify, or cancel appointments
  • Work closely with the coordinator to ensure smooth operations
  • Answer client questions and ensure minimal waiting time between appointments
  • Responsible for opening and/or closing the clinic reception
  • Respond to incoming patient emails
  • Help with month-end reconciliation
  • Contribute to maintaining the aesthetics, supply, and cleanliness of the patient buffet by helping as needed
  • Replace different administrative positions as needed
  • Any other related tasks

 

 

Qualifications

 

You are the missing piece of the puzzle

 

  • Completed high school diploma
  • Minimum of one year of customer service experience required
  • Bilingualism (spoken and written) is essential
  • Basic knowledge of MS Office (Outlook, Excel, Word)
  • Attention to detail and thoroughness
  • Knowledge of medical terminology (an asset)
  • Politeness and courtesy
  • Quick execution and discretion
  • Respect for confidentiality
  • Diligence and punctuality
  • Good stress and priority management
  • Ability to handle multiple tasks simultaneously
  • Neat and professional presentation

 

Intermediate knowledge of English is required, because you will, , interact in English with external parties (clients, suppliers, candidates, external partners...), interact in English with internal parties (colleagues, internal partners, stakeholders...), as part of this position's main responsibilities, given its  scope.

 

 
Salary Range:  $18-$28
Performance Bonus or Sales Incentive Plan:  0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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