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Administrative associate - Clinic

Location:

Montréal, QC, CA, H3A 3J2

Req ID: 47620

Jobs by Category: Health

Job Function: Clinical / Medical

Status: Full Time

Schedule: Regular

Description

Location: 600 de Maisonneuve Boulevard West, Montreal
Status: Full time - 37,5h/semaine
Schedule: Monday to Friday between 7:00 AM and 5:00 PM – Depending on operational needs

Create exceptional customer experiences for our patients.

Join our team

Our preventive medical clinic is looking for an administrative associate who will be a good fit for our dynamic and professional team. We offer a pleasant work environment focused on customer service and listening to our patients’ needs. The reception desk represents the clinic’s image, and reflects the customer experience that our visitors can expect. We want to offer a pleasant customer experience and ensure that our patients are seen as promptly as possible.

The impact you’ll make and what we’ll accomplish together

As an administrative associate, your core mission is to provide impeccable customer service. We count on our front desk team to welcome our patients enthusiastically, help them to navigate the various aspects of their visit, and provide a friendly conclusion as they leave. Our administrative associate must have an outgoing personality, be able to perform multiple tasks simultaneously, and work with a variety of software systems and tools.

Here’s how

Greet patients in a pleasant and professional manner at the reception
Respond to calls from inside the clinic
Provide candidates with various forms to fill out before meeting with healthcare professionals, and ensure that everything is properly filled out before allowing them to leave
Accept payment from patients, close and balance the cash drawer at the end of the day
Work in close collaboration with the coordinator to ensure that operations run smoothly and to keep appointments on schedule
Take the necessary steps with your supervisor to try to respond to all types of patient requests
Stand in for the coordinator as needed
Responsible for opening and/or closing the reception area for the occupational clinic

Qualifications

You’re the missing piece of the puzzle

Minimum of 2 years as an administrative associate or in customer service
Computer knowledge (Windows)
Bilingualism is essential
Strict observance of the confidential nature of patient information
Strong sense of organization and professionalism
Able to manage stress and show initiative; cheerful, diligent and punctual
Professional presentation and interpersonal skills are essential

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

#INDTH budget

Salary Range: $19-$29

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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