Bilingual Case Manager - Wellbeing Assessment Screener

Description

Schedule & Location

Schedule: Part-time, Monday to Friday, (32 hrs per week)

Location: Remote 

Create awesome experiences for our customers.

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Our team and what we'll accomplish together

Our Wellbeing Assessment team is dedicated to fostering a healthier, more supportive environment for individuals by conducting virtual mental health screenings and providing personalized recommendations to help people feel their best.

Each year, our team evaluates the mental health and coping strategies of thousands of working professionals and executives — and your work directly influences the personalized care recommendations and wellbeing outcomes they receive.

Our team consists of experienced psychometrists and mental health screeners who are committed to understanding and addressing the unique needs of each person we serve. You'll work under the mentorship of a clinical psychologist who provides real-time guidance, quality oversight, and continuous professional development — ensuring you're always delivering gold-standard assessments. We're not just collecting data — we're empowering people to take control of their behavioural health.

What you'll do

As a Wellbeing Assessment Screener, you will provide personalized and exceptional service through the following activities:

Conduct interviews: You'll conduct in-depth, empathetic interviews with working professionals and executives to assess their mental wellbeing, identify stressors, and explore coping strategies in their unique work and life contexts.

Document insights: Write detailed notes from interviews, capturing key points such as strengths, areas of concern, and recommendations to improve wellbeing.

Integrate data: Combine questionnaire responses with interview findings to provide a comprehensive, integrated wellbeing assessment.

Complete reports: Create summary reports with tailored recommendations based on integrated data and clinical best practices.

Collaborate: Work closely with our team lead and clinical psychologist to refine recommendations, ensure quality, and continuously improve screening processes. Stay updated on behavioral health developments and emerging best practices.

Your week: You'll experience a mix of client interviews (conducted virtually), detailed documentation, data synthesis, and collaborative team huddles to discuss complex cases and drive continuous improvement.

Your goal: Empower clients with personalized strategies to improve their behavioural health and wellbeing.

What you bring

Must-haves:

• Education: Bachelor's or Master's degree in psychology, social work, or a related mental health field

• Direct client experience: Previous experience working with clients in a mental health, wellbeing, or counseling setting

• Interview skills: Ability to conduct thorough and empathetic interviews to assess mental wellbeing

• Data analysis: Proficiency in analyzing questionnaire data and integrating it with interview findings

• Writing excellence: Strong writing skills to document interviews and compile comprehensive summary reports

• Bilingual proficiency: Excellent verbal and written communication skills in both English and French to interact effectively with clients and colleagues

• Confidentiality & professionalism: Demonstrated ability to manage multiple clients and cases efficiently while maintaining strict confidentiality and professional boundaries

Great-to-haves:

• Familiarity with standardized assessment tools and mental health data analysis

• Experience compiling detailed reports and care plans based on client assessments

• Prior experience in a virtual or remote assessment environment

What we offer

• Meaningful impact: Work that directly influences behavioural health outcomes for working professionals

• Clinical mentorship: Guidance and professional development from an experienced clinical psychologist

• Team culture: Collaborative environment focused on continuous learning and evidence-based practice

• Flexible schedule: Part-time hours, Monday to Friday, 8am to 6pm EST

• Remote work: Work from anywhere with a reliable internet connection

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

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