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Bilingual - Field service technician

Location: 

Montréal, QC, CA Ottawa, ON, CA Toronto, ON, CA

Req ID:  41595
Jobs by Category:  Operations
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

Join our team

 

We work with the best of the best in the industry, with a focus on providing solutions that transform the way that businesses, people and things connect to one another. To achieve this, we use a world-class approach that puts our customers first and integrates solutions, processes and expertise from all sectors.

 

We are a leader in the Canadian Internet of Things marketplace. We draw on our expertise and deep understanding of this area to achieve exceptional results for our customers and the communities we live in. Driven by the diversity and unique strengths of our partners and acquisitions, we are expanding our leadership in the industry by offering powerful and integrated connectivity solutions to our customers and the Canadian public, all through the world's fastest network.

 

Here’s the impact you’ll make and what we’ll accomplish together

 

As a member of our extraordinary team, you will work with partners and teams responsible for driving the growth of TELUS transport solutions in the marketplace.

 

You will be part of a high-powered team focused on entrepreneurship that designs vertical solutions to accelerate the adoption of telematics in order to improve productivity, safety and compliance while also reducing costs and environmental impacts.

 

We are looking for self-motivated and tech-savvy individual with excellent communication and customer service skills. Telecommunications, Telematics or related experience is an asset. The role involves installing, repairing, and maintaining Telematics equipment and services for Fleet customers. Additionally, the Technology specialist will be expected to provide excellent customer service and work independently while adhering to safety regulations and standards.

 

Your role as a Telematics Technology specialist is to enhance the customer experience with best-in-class telematics solutions by completing field installation & troubleshooting. You will work closely with our technicians and dispatchers and liaise with clients in person, by telephone, and email, and use on-site and remote utilities to resolve installation issues. You will frequently collaborate with the team of software and hardware engineers, project managers and technical support specialists to ensure the successful delivery of new installations including documentation readiness and technicians training.

 

Excellent communication and organization skills are a must for this position.The ideal candidate should be passionate about technology and delivering exceptional customer service.

Here’s how:

This is what you can look forward to in a typical week or month:

 

  • Perform complex installations of telematics systems in various types of vehicles, including vehicles with intricate wiring systems or specialized equipment. This may involve customizing installation approaches based on vehicle models or client requirements
  • Ensure high-quality installations by conducting thorough quality checks and inspections post-installation. Verify proper wiring connections, device functionality, GPS signal reception, and data transmission to backend systems. Develop and implement quality assurance protocols for installation procedures
  • Develop and maintain installation best practices, including installation, test, and troubleshooting documentation for our data collection devices
  • Lead troubleshooting efforts for challenging installation or operational issues. Utilize advanced diagnostic tools and techniques to identify root causes of problems and implement effective solutions. Provide guidance and support to junior technicians in troubleshooting activities
  • Develop and deliver training through a ‘TELUS Certified Technician’ program for partner installation companies, ensuring our partners maintain our high standards of workmanship, installation quality and client service while complying with all relevant local laws and safety standards
  • Collaborate with the engineering teams to launch new products by providing field QA testing, development of installation, test, and troubleshooting documentation, and integration into training programs for our clients and installation partners

 

 

Qualifications

 

You're the missing piece of the puzzle

 

You are likely in a similar Telematics Technology specialist position today and have many of the traits, skills and experience points below:

 

  • You have a minimum of eight (8) years of hands-on experience in installing and troubleshooting telematics systems in a wide variety of vehicles including snowplows, graders, loaders, emergency, utility and light duty vehicles
  • Proficiency in vehicle electrical systems (12 and 24 DC circuits) Including: wiring diagrams, diagnostic tools, CAN bus networks, chassis grounding, wire routing techniques, proper electrical connections and fusing, protection of exposed wires and cables and antenna placement
  • Basic knowledge of commercial electrical systems (120 and 240 AC circuits)
  • Proven ability to troubleshoot complex technical issues related to hardware, software, and network connectivity
  • Analytical mindset to identify root causes of problems and implement effective solutions
  • Knowledge of safety protocols, industry regulations (e.g., automotive standards, telecommunications standards), and best practices for workplace safety during installations
  • Adherence to company policies, procedures, and quality assurance guidelines
  • Ability to explain technical concepts to non-technical stakeholders and provide recommendations for optimizing telematics solutions based on customer needs
  • Commitment to delivering high-quality service and ensuring customer satisfaction during installations and support interactions
  • Adherence to company policies, procedures, and quality assurance guidelines
  • Have strong leadership, interpersonal and relationship-building skills
  • Are comfortable working on multiple projects at the same time
  • Advanced technical certifications or relevant vocational training in automotive electronics, electrical engineering, telecommunications, or related fields are highly beneficial

 

Great-to-haves

 

We are especially excited to connect with people who have experience with any of the following:

 

  • Bilingual; proficient in verbal and written French/English
  • Experience with technical writing of installation user guides
  • Experience with development and delivery of training programs
  • Prior experience with ticket management software
  • Experience with Fleet Management and/or the automotive industry
  • Location: Montreal, Quebec City

 

 
Salary Range:  $63,000-$95,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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