Business Analyst II (Carrier Support) - TELUS Health


Montr?al, QC, CA

Req ID:  35022
Jobs by Category:  Health
Job Function:  Administrative
Status:  Full Time
Schedule:  Regular



Create exceptional experiences for our customers. Join our team!


Responsible for detailed analysis and identification of customers’ business needs and for design, development and delivery (including documentation, testing and communication) of medium- to high-complexity projects for our products: prescription drugs, dental care and extended health coverage. Make plans and systems tangible at the general data / rough concept stage. 


Position overview


  • Permanent position (37.5 hours/week)
  • Full-time remote work, supported by our TELUS Health Lifestyle program (including use of cutting-edge equipment and applications)
  • Work hours: Monday to Friday between 8 a.m. and 5 p.m.
  • Competitive salary and benefits, including a complete group insurance program (prescription drugs, extended health coverage, dental and vision care as well as life insurance) and participation in the Employee Share Plan




  • Deliver solutions that allow for rapid deployment of products and services and improve customer service while maintaining and ensuring data integrity
  • Deliver solutions that improve business performance by optimizing processes
  • Develop new tools and processes, and potentially take part in meetings where you will demonstrate subject-matter expertise in explaining the results Ensure open and ongoing communication to support change management 
  • Provide a point of contact within the team and be in contact with customers, affected business units, partners and/or external service providers 
  • Ensure correctness of documentation and approve it for release
  • Track pending tickets and support the Carrier Support team (Senior Business Analysts) 
  • Stay up-to-date with industry trends and available technology which, if adopted, could lead to improvements in our operations or the efficiency of our processes





You’re the missing piece of the puzzle


  • Experience in the group insurance industry, especially in extended health coverage, dental care or prescription drugs
  • College or university diploma


Skills and abilities:


  • Excellent written and verbal communication skills (French and English)
  • Ability to work with multidisciplinary teams in a work environment with a matrix structure 
  • Excellent problem-solving and analytical skills
  • Strong ability to coordinate and effectively manage priorities
  • Intermediate or advanced knowledge of Microsoft Office tools, including Excel, Word, Outlook, PowerPoint and Access


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.