Apply now »

Business Sales Support (Bilingual French & English)- Partner Solutions

Location: 

Montréal, QC, CA Calgary, AB, CA Montréal, QC, CA, H3B 1S6 Ottawa, ON, CA Qu?bec, QC, CA

Req ID:  54570
Jobs by Category:  Operations
Job Function:  Customer Service
Status:  Full Time
Schedule:  Regular

Description

 

The TELUS Partner Solutions Business Sales Support team functions as the strategic bridge between sales, operations, and our customers—blending analytical oversight with high-level relationship management. Unlike traditional analyst teams, we possess the agency to directly influence revenue growth and operational efficiency through proactive, cross-functional leadership. As a Business Sales Analyst, you'll be instrumental in driving wholesale customer success while optimizing our internal operations, ensuring every partnership delivers exceptional value.

 

What you'll do

 

• Establish success criteria for new logos and large deals, ensuring Wholesale Services Agreements are accurately created, signed, and registered in TELUS systems

• Support the TELUS Partner Solutions Sales team in revenue growth and acquisition initiatives within assigned accounts, acting as a strategic liaison between sales, operations, and customers

• Identify and drive process improvements and automation opportunities to increase operational efficiency and performance, with a focus on automating manual workflows and legacy processes

• Manage contract lifecycles including generating renewal reports, conducting 90-day reviews of expiring contracts, and overseeing implementation of negotiated rate changes

• Interpret client contracts to understand deliverables, address billing disputes, and act as an internal advocate for customers navigating service issues
 

Qualifications


What you bring

 

• Bachelor's degree in Business, Economics, Finance, or related field

• 1-2 years of experience in sales support, customer success, or business analysis roles

• Fluency in French and English (written and spoken mandatory) — Excellent written and verbal communication skills

• Proficiency with SFDC (Salesforce) and comfort learning business intelligence tools like Tableau

• Strong analytical skills and ability to manage multiple priorities in a fast-paced environment

• Experience working with customer contracts or billing systems

• Enthusiasm for technology and a proactive mindset toward process automation and continuous improvement

 

Great-to-have

 

• Experience with telecommunications products, services, or wholesale business models

• Familiarity with process improvement methodologies or continuous improvement frameworks

• Experience with financial analysis or revenue forecasting

• Openness to adopting and leveraging AI tools to enhance productivity and drive process innovation

 

Are you a detail-oriented professional with a positive attitude who thrives in a collaborative, fast-paced environment? Do you get excited about providing excellent customer service, identifying inefficiencies and leveraging AI-powered solutions to transform processes?

 

If you're eager to support our sales team while reshaping how we work through intelligent automation and innovation, we want to hear from you! Apply now to join the TELUS Partner Solutions team and help us build the future of wholesale partnerships—one optimized process at a time.

 

#LI-REMOTE

#LI-HYBRID


 
Salary Range:  $57,000-$105,000
Performance Bonus or Sales Incentive Plan:  10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »