Client Project Manager II


Montréal, QC, CA

Req ID:  36458
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular



Join our team

The Kroll/Ubik Pharmacy Implementations team is small but mighty, supporting almost 5000 pharmacy customers across Canada with implementation and data migration projects. We are a tight-knit group of professionals with a focus on efficiency and positive customer experiences. Our goal is to deliver consistently exceptional customer outcomes with our implementation initiatives. If you are a driven, organized, and personable individual; if you have a can-do attitude with attention to detail and a knack for problem-solving; and if you have a foundation in project planning and delivering exceptional customer service, then you may be a fit with our Pharmacy Implementation Team! 


Here’s the impact you’ll make and what we’ll accomplish together

As a Client Project Manager II on our Kroll/Ubik Implementation team, you will manage all manner of client projects for our Kroll/Ubik Pharmacy Management Software (PMS) customers. You will consult on complex implementation projects, lending your expertise and knowledge to ensure positive customer experiences and optimal project results based on the individual business needs of the customer. You will collaborate with other team members on your team as well as on other teams, and use your strong analytical and communication skills and attention to detail to ensure smooth implementation and consistent communication is maintained with customers and stakeholders. Together, we will contribute to positive health outcomes for patients across the country by continuing to support and enable our pharmacy customers. 


Here's how


  • Develop and manage client relationships and expectations during all phases of the project
  • Manage all aspects of the project flow for workflow, data migration, module-add, and specialty projects for Kroll/Ubik PMS customers
  • Support internal and external data review process for TELUS legacy platforms and/or competitor systems
  • Consult on complex implementation projects and collaborate with the stakeholders at varying levels of seniority to understand objectives/strategies and desired results
  • Collaborate with peers, including cross-functional, to successfully coordinate timely delivery and completion of projects
  • Manage project tracking, monitoring and reporting to accurately capture and forecast all project metrics that contribute to business KPI’s
  • Identify and escalate issues quickly through appropriate channels
  • Work independently and take initiative to solution new challenges faced by the team 





You're the missing piece of the puzzle


  • Bilingual (French and English)
  • Proven expertise using and troubleshooting the Kroll/Ubik pharmacy applications
  • Experience working in a pharmacy environment
  • Demonstrated ability to work collaboratively in cross-functional teams 
  • Excellent problem-solving and analytical skills
  • Excellent organizational, time-management skills, and communication skills
  • Proven track record managing stakeholder and customer relationships
  • Ability to work independently and with minimal direction, resilient and flexible to change 
  • Demonstrates a focus on the best interest of the customer and delivering exceptional customer experiences
  • Experience working with data conversions to the Kroll software from other pharmacy software solutions




  • Experience working with other pharmacy solutions or tools  
  • Familiarity with Salesforce
  • Familiarity with Google Suite
  • Project management or coordination background  



Midpoint Base Salary: 
Performance Bonus or Sales Incentive Plan: 

Actual total compensation can be above or below the listed pay, based on knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.