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Cloud Big Data Applications Support (Hybrid- Montréal)

Location: 

Montréal, QC, CA

Req ID:  46969
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

Be a part of a transformational journey with innovative talent and leading edge technologies.

 

Join our team

 

Google Cloud technology is an industry leader in empowering millions of organizations and businesses to lead, innovate and grow. 

 

If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.

 

You’re the missing piece of the puzzle!

 

Here’s the impact you’ll make and what we’ll accomplish together

 

As a Big Data Applications Support Specialist within the TELUS Google Cloud team, your role will be to provide excellent technical customer service support for Google Cloud Platform products and solutions including Big Data related applications. 

 

Working in a blended call center environment, you will provide real time technical assistance over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with engineers and product managers to improve Google products and help set up their customers for success.

 

Here's How

 

  • Provide technical and developer support to customers using Google Cloud Platform products, solutions and APIs
  • Identify and document both product bugs and feature requests, and continually working with internal support teams as well as customers to implement effective solutions
  • Reproduce customer issues in order to better understand their use cases, and to efficiently provide tailored solutions for their environments
  • Work closely with various internal support teams to drive case progress and to also improve Google Cloud Platform products at both a granular and higher level

 

 

Qualifications

 

Must have:

 

  • Communication Skills: Strong communication and collaboration skills with the ability to effectively communicate technical concepts to both technical and non-technical audiences
  • Advanced knowledge of English is required: Most of the time you will interact in English with external parties (clients, suppliers, external partners, etc.) as part of this position's main responsibilities, given its international scope
  • Compute Fundamentals: Demonstrates a deep understanding of compute concepts, including virtualization, containerization, operating systems, and system administration
  • Demonstrate comprehensive and logical troubleshooting methodologies
  • Ability to quickly learn, explain, and put into practice newly complex technologies and subjects 
  • Resourcefulness and strong research skills
  • Significant abilities in reading, understanding and writing code samples to replicate customer issues, as well as reading and understanding logs and stack traces
  • Punctuality, aware of professional etiquette standards, and 24/7 availability


Additional Skills

 

Great-to-have

 

  • Proficiency in French speaking and writing is an asset
  • Data Analysis: Experience in analyzing data, creating data models, or using SQL for data manipulation and analysis
  • Firm understanding of emerging AI & ML technologies (especially for model analysis, training, and tuning) 
  • Experience with PaaS, SaaS, and IaaS technologies
  • Experience in technical support: able to provide high levels of customer-focused quality and service
  • Data Visualization: Experience in developing data visualizations and dashboards using tools like Power BI, Tableau, and Looker is a plus
  • Cloud Technologies: Experience with cloud platforms like GCP, AWS, and Azure, including their data analytics services
  • Database Technologies: Experience with various database technologies, including relational databases (e.g., MySQL, PostgreSQL, SQL Server, Oracle) or non-relational databases
  • Experience in deploying and managing distributed systems and clusters (Kubernetes), workflows, and familiarity with testing environments
  • Reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc)
  • Data Warehousing: Experience with data warehousing concepts
  • Version Control: Hands-on experience with Git
  • Generative AI: Experience with LLM and Generative AI and Google Cloud Products and services (e.g Vertex AI, Dialogflow, Gemini)
  • ML Development: Experience with Machine Learning model development and deployment
  • AIML Frameworks: Experience with frameworks for deep learning (e.g. PyTorch, Tensorflow, Jax, Ray, etc.), AI accelerators (e.g. TPUs, GPUs), model architectures (e.g. encoders, decoders, transformers), and using machine learning APIs

Preferred Qualifications:

 

  • College diploma in Computer Science or 2 years equivalent knowledge / experience 
  • Firm understanding of specific programming languages: Java, Python, Node.js, Go
  • Experience with distributed data stores (HBase, Cassandra, Riak, Amazon DynamoDB, etc.) and distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub, Amazon Kinesis, etc.)
  • Experience in data analysis, engineering or reporting, with a strong emphasis on client-facing projects
  • Experience with Big Data architectures and technologies (Google Data Fusion, CDAP, Google Dataprep, Trifacta, Google BigQuery, Google Composer, Apache Airflow, etc.)
  • Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or basic understanding of training, testing, and evaluating ML models
  • Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues


Certifications: 

 

  • Google Associate Cloud Engineer certification is desired
  • Google Machine Learning Engineer certification is desired

 

Please note : The starting salary for this position is standardized for all new hires, ensuring equitable compensation across incoming team members in this role

 

 

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.
Salary Range:  $53,000 - $79,000
Performance Bonus or Sales Incentive Plan:  10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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