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Cloud Developer/ Technical Support Specialist (Hybrid)

Location: 

Montréal, QC, CA

Req ID:  42388
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

Location: Montreal

 

Be a part of a transformational journey with innovative talent and leading edge technologies.

 

Join our team

 

Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow.

 

If you are passionate about working with this leading edge technology while providing best-in-class technical customer support, consider this superb opportunity at TELUS.

 

Here’s the impact you’ll make and what we’ll accomplish together

 

We are looking for a Cloud Developer/Technical Support Specialist who will passionately provide excellent technical customer service support for Google Cloud products solutions and application program interfaces (APIs), including App Engine, BigQuery & Cloud Storage.

 

Working in a blended call center environment, you will provide real time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. You will partner with engineers and product managers to improve the product and make our customers successful.

 

Here's how

 

  • Providing technical developer support to customers using Google Cloud Platform products, solutions & APIs
  • Reproducing customer issues in order to provide a holistic fix
  • Collaborating with internal support teams and customers to identify and document product bugs and feature requests
  • Implement effective solutions through connecting with multi-functional teams and resources
  • Partnering with internal teams to improve cloud products at a senior level
  • Leading users through public forums: third party & Google-owned

 

Qualifications

 

You’re the missing piece of the puzzle

 

Must Have:

 

  • Proficient in at least one of Java or Python
  • Knowledge of API development, as well as building Representational State Transfer (REST) & JavaScript Object Notation (JSON) APIs
  • Demonstrate comprehensive troubleshooting tactics 
  • Ability to quickly learn and explain new complex technologies and subjects. 
  • Resourcefulness and strong research skills
  • Significant abilities in reading, understanding and writing code samples to replicate customer issues, as well as reading and understanding logs and stack traces 
  • Must have proficient Oral and Written English language and good communication skills.
  • Punctuality 
  • 24/7 availability

 

Great-to-have

 

  • Proficiency in French speaking and writing is an asset
  • Advanced skills operating SQL REACT to manipulate data
  • Experience applying BigQuery, Cloud Storage & CloudSQL
  • Practical knowledge of Open Authorization (OAuth) servers, SQL (any dialect) Cloud computing & PaaS modern API technologies
  • Knowledge of Firebase application infrastructure
  • Customer service experience

 

Preferred Qualifications:

 

  • College diploma in Computer Science or 2 years of relevant knowledge / experience
  • Effectively build solutions with Linux-based systems
  • Proficient with web protocols: Hypertext Transfer Protocol (HTTP), Transport Layer Security (TLS), etc
  • Experience with Platform-as-a-Service (PaaS)
  • Code versioning tools such as Git, Subversion (SVN), etc
  • Knowledge of parallel/distributed computing: Not Only Structured Query Language (NoSQL), MapReduce, etc

 

 

Advanced knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), as part of this position's main responsibilities, given its international scope.
Salary Range: 
Performance Bonus or Sales Incentive Plan: 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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