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Cloud Infrastructure Support Specialist (Montreal)

Location: 

Montréal, QC, CA, H3B 1S6

Req ID:  42028
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Description

 

Be a part of a transformational journey with innovative talent and leading edge technologies.

 

Join our team

 

Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow.

 

If you are passionate about working with this leading edge technology while providing premier technical customer support, consider this superb opportunity at TELUS.

 

Here’s the impact you’ll make and what we’ll accomplish together

 

We are looking for a Cloud System Administrator/Technical Support Specialist who will provide excellent technical customer service support for Google Cloud Platform products and solutions including Google Compute Engine and related services. Working in a blended call center environment, you will provide real time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also partner with engineers and product managers to improve the product and make our customers successful.

 

Here's how

 

  • Provide technical support to customers using Google Cloud Platform products, solutions and application program interfaces (APIs)
  • Identify and document product bugs and feature requests and work alongside internal support teams as well as customers to implement effective solutions
  • Identify and reproduce production impacting issues and coordinate fixes for customers
  • Work closely with internal support teams to improve Google Cloud Platform products at a senior level
  • Provide assistance and mentorship to users through public forums, third party and Google-owned

 

Qualifications

 

You’re the missing piece of the puzzle

 

Must have:

 

  • Strong understanding of Linux system & Windows server administration 
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Demonstrate comprehensive troubleshooting tactics 
  • Resourcefulness and strong research skills
  • Must have proficient Oral and Written English language and good communication skills.
  • Understanding and identify issues from reading product logs such as audit, system and error logs
  • Ability to quickly learn and explain new complex technologies and subjects. 
  • Comfortable working in a CLI environment
  • Build, run and manage containers 
  • Information security best practices 
  • Punctuality 
  • 24/7 availability

 

Great to have:

 

  • Proficiency in French speaking and writing is an asset.
  • College diploma in Computer Science or 2 years of equivalent experience
  • Relevant certification (ACE, Security Eng, Prof. Cloud Architect)
  • Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.)
  • Experience troubleshooting Linux & Windows server performance (CPU, memory, I/O) and familiarity with common troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
  • Familiarity with Monitoring & Security tools
  • Experience with automation scripting
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
  • Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)
  • Familiarity with SQL (any dialect)

 
Salary Range: 
Performance Bonus or Sales Incentive Plan: 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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