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Cloud Networking Support (Montréal)

Location: 

Montréal, QC, CA

Req ID:  6962
Jobs by Category:  Technology Solutions
Job Function:  Network & Engineering
Status:  Full Time
Schedule:  Regular

Description

 


Be a part of a transformational journey with innovative talent and leading edge technologies.

 

Join our team

 

Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.

 

Here’s the impact you’ll make and what we’ll accomplish together

 

We are looking for a Cloud Network Support Specialist who will provide excellent technical customer service support for Google Cloud Platform products and solutions including networking and related services. Working in a blended call center environment, you will provide real time technical assistance and Networking support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with Engineers and Product Managers to improve the product and make our customers successful.

 

Here's how

 

  • Resolving client's technical issues
  • Help companies create their applications and programs
  • Advising the best solutions to reach their objectives
  • Development and improvement of platforms
  • Trainings and meetings with client

 

Qualifications


You’re the missing piece of the puzzle

 

Must have:

 

  • Strong understanding of Linux system & Windows server administration
  • Strong knowledge of networking (NAT, DNS, firewalls, routing, load balancing, etc.)
  • Strong understanding of network troubleshooting tools (ping, netstat, traceroute/tracert/mtr,dig, route, package analyzer like TCPDump etc)
  • TCP/IP protocol knowledge and ability to use it for troubleshooting of reachability, latency and throughput issues.
  • Familiarity troubleshooting Linux performance (CPU, memory, I/O) and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
  • Demonstrate comprehensive troubleshooting tactics
  • Ability to quickly learn and explain new complex technologies and subjects.
  • Understanding and identify issues from reading product logs (VPN, Load Balancer)
  • Resourcefulness and strong research skills
  • Must be proficient in Oral and Written English language to interact with the customer base.
  • Punctuality
  • 24/7 availability

Additional Skills

 


Great to have:

 

  • Proficiency in French speaking and writing is an asset
  • College diploma in Computer Science or 2 years of equivalent experience
  • Relevant certification (Associate Cloud Engineer, CCNA, RHCSA)
  • Familiarity with VPN and Virtual Private Clouds
  • Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.)
  • Experience with automation scripting
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
  • Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)

 
Salary Range: 
Performance Bonus or Sales Incentive Plan: 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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