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Customer Solutions Architect- Mid Market

Location: 

Montréal, QC, CA Montréal, QC, CA, H3B 1S6

Req ID:  53307
Jobs by Category:  Technology Solutions
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Description

 

Transform Business Challenges into World-Class Technology Solutions

 

At TELUS, we’re not just building networks—we’re shaping the future of technology and enabling businesses to thrive. When you join TELUS, you’re joining a team that values innovation, collaboration, and the opportunity to make a real difference.

 

The Role: Customer Solutions Architect

Are you a technical expert with a knack for simplifying the complex? Do you thrive at the intersection of technology and business strategy? As a Customer Solutions Architect, you’ll play a pivotal role in helping businesses navigate their technology challenges and opportunities.

 

You’ll partner with our Mid-Market Sales teams, but your focus will be 60% technical—designing and positioning solutions that solve real-world problems. Your expertise in SDWAN, Cybersecurity, Unified Communications, and beyond will enable you to act as a trusted advisor, ensuring clients see the full potential of TELUS’ offerings.

 

What You’ll Do

  • Consultative Design: Lead collaborative whiteboard sessions to analyze business pain points and translate them into innovative, multi-technology solutions.

  • Technical Storytelling: Articulate complex solutions in a way that resonates with both technical and non-technical stakeholders.

  • Strategic Influence: Develop holistic technology strategies that align with a client’s long-term business goals and ROI.

  • Relationship Building: Build trust with C-suite executives and technical teams alike, becoming a go-to resource for their technology needs.

 



 

Qualifications

 

What You Bring

We’re looking for a technical leader who can bridge the gap between business challenges and technical solutions.

 

The Technical Edge:

  • Architectural Expertise: 3+ years of experience designing and positioning multi-technology solutions, with a strong focus on SDWAN, Cybersecurity, Connectivity, and Unified Communications.

  • Broad Knowledge Base: Deep understanding of modern IT architectures, security frameworks, and network design.

  • Business-Driven Thinking: Ability to connect technology deployments to key business outcomes and ROI.

 

The Soft Skills:

  • Customer-Focused Mindset: A passion for building lasting relationships and putting the customer first.

  • Consultative Leadership: Confidence in leading discussions, simplifying complex ideas, and presenting solutions that resonate with diverse audiences.

  • Bilingual Excellence: Fluency in both English and French to support clients in Montreal and Toronto.-Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

 

What’s in it for You?

  • Growth & Innovation: Be part of a culture where your ideas are encouraged and rewarded.

  • Total Rewards: Enjoy a flexible benefits plan, profit sharing, and an optional stock purchase program.

  • Work-Life Integration: Collaborate in our sustainable, tech-forward offices or take advantage of remote work opportunities.

 

Ready to Build the Future?

If you are a strategic thinker with a passion for technology and the ability to design solutions that make a real-world impact, we want to hear from you.

 

Apply today and join TELUS in making the future friendly.

 

#LI-HYBRID
 
Salary Range:  $64,000-$114,000
Performance Bonus or Sales Incentive Plan:  $25,000-$70,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »