Learning Specialist

Join our team    

TELUS Health Virtual Care (THVC) is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. TELUS Health Virtual Care connects more than 1 million Canadians across the country to our team of kind and knowledgeable health providers; through our user-friendly app, our team of Registered Nurses, Nurse Practitioners, Physicians and Mental Health professional can help patients get new and refill prescriptions, obtain specialist and lab referrals, and have their health questions answered - 24/7, across the country, in French and English. 
At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “how can we help more people?” TELUS Health Virtual Care aims to put virtual care in the hands of every Canadian. We help employees stay healthy and keep them performing at their best. 
Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.

Here’s the impact you’ll make and what we’ll accomplish together 

As a Learning Specialist II, you will be working closely with our Operation team to plan and deliver onboarding training to clinical providers of our virtual clinic. To successfully accomplish the required tasks, the incumbent will have excellent organizational skills, as well as strong communication skills. 
Reporting to the Mgr-Training, you’ll be exposed to all product offerings from Primary Care and Allied Health Services. Working with multiple stakeholders, you’ll be presented with a fast paced environment requiring constant organization while maintaining close attention to detail. Bringing fresh improvement ideas while maintaining content accuracy to ensure we’re all aligned and moving in the same direction.

Here’s how 

•    Collaborate with Operations team members and other stakeholders to plan, implement and ensure follow-up of training sessions of clinical providers.
•    Deliver engaging virtual onboarding training sessions in English and French, tailored to specific roles within Primary Care and Allied Health Services. May also deliver new content through new mediums. 
•    Provide ongoing support and timely training updates to clinical providers and other stakeholders.
•    Collaborate closely with all relevant stakeholders to ensure content and processes are aligned across all Primary Care and Allied Health Services product offerings.
•    Maintain and update bilingual (English and French) training materials, ensuring relevance to current needs, service and product evolutions.
•    Curate and maintain the THVC Clinical Microsite, ensuring timely content updates and collaborating with document owners to guarantee information accuracy and relevance.
•    Perform administrative duties to support onboarding and training initiatives as required
•    Continuously assess and improve training effectiveness through feedback collection and analysis.
•    Be the start of a great relationship with our new clinical providers!
    
What YOU bring:

•    1-2 years experience as a learning professional with expertise in training delivery and exposure to instructional design and project management
•    Post-secondary diploma, Adult Learning Certificate or equivalent experience
•    Strong communication skills including presentation, written and verbal
•    Bilingual, English and French
•    Strong organizational and time management skills
•    Agility with technology
•    Strong competency in the Google Workspace applications
•    Prior experience with clinicians is a strong asset
•    Confident working with cross functional teams 
•    Excellent customer service skills
•    Great adaptability and positive attitude 
•    A strong work ethic, integrity and personal accountability
•    A passion for teamwork, with a burning desire to contribute

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.