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Medical Office Assistant - TELUS Health

Location: 

Montréal, QC, CA

Req ID:  36134
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular

Description

Lieu : 600 Blvd. De Maisonneuve Ouest 21e étage, Montréal, Québec H3A 3J2 (présentiel)
Statut : Temps pleins (37.5h/sem.)
Horaire : Du lundi au vendredi - doit être disponible à partir de (7h jusqu’à 17h) - flexible
 

Créez des expériences exceptionnelles pour les clients.
 

Joignez-vous à notre équipe

 

Notre équipe est composée de professionnels dynamiques, orientés vers une livraison de service efficace en toute confidentialité et sans faille. Vous savez naviguer dans un environnement en constante évolution ? Vous êtes organisé, méthodique et le multitâches est votre allié ? Lisez ce qui suit !

 

Voici l’influence que vous aurez et ce que nous accomplirons ensemble

 

Notre bureau médical est au cœur de la relation patient/clinicien.

 

Vous facilitez la rencontre entre les médecins et leurs patients en soutenant toutes les activités cliniques pré et post visite. Vous interagissez avec les patients et les différents professionnels de la santé dans le but de finaliser les dossiers dans les délais prescrits. Vous collaborez avec l’ensemble des membres de l’équipe de façon à maintenir un service d’excellence. Vous détenez une position d’expert en ce qui concerne les processus opérationnels des cliniciens dont vous avez la charge.

 

Voici comment

 

  • Traiter les appels entrants et les courriels
  • Répondre aux demandes des patients avec empathie, courtoisie, confidentialité et professionnalisme
  • Effectuer les appels de demande de renseignements dans les hôpitaux et les cliniques
  • Contacter les patients pour obtenir ou leur communiquer des informations
  • Gérer l’agenda du département de radiologie 
  • Effectuer les tâches transmises via le dossier médical électronique (DME) 
  • Préparer et coordonner les dossiers des patients
  • Accueillir les patients et les diriger vers le bon département
  • Mettre à jour le dossier médical électronique DME, AX, MEDRX
  • Coordonner les rendez-vous des patients : fixer, déplacer et annuler des rendez-vous 
  • Communiquer et collaborer avec les différents services interne afin d'optimiser les processus et la qualité des services
  • Fournir un soutien administratif de bureau pour assurer le fonctionnement efficace de la clinique

 

 

Qualifications

 

You’re the missing piece of the puzzle

 

  • High school diploma
  • 1-2 years of experience in a similar position or in office work
  • Bilingualism (spoken and written)
  • Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
  • Thorough, methodical, detail-oriented, self-directed and organized
  • Ability to adapt in a constantly changing environment
  • Focused on excellence in customer service
  • Courtesy, empathy and discretion
  • Demonstrated teamwork

 

Great-to-haves

 

  • Secretarial/Medical secretarial training
  • Experience in the medical field

 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.


#INDTH

 

 
Midpoint Base Salary: 
Performance Bonus or Sales Incentive Plan: 

Actual total compensation can be above or below the listed pay, based on knowledge, skills, location, performance and experience. Depending on the position, the pay type is either hourly or salaried. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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