Network Specialist II-(bilingual (English/French)


Montréal, QC, CA

Req ID:  39653
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Who Are We?


As part of the TELUS Family, GoCo is a next-generation managed IT service provider that offers robust and flexible business communication technology like Unified Communications, Managed Networks and Network Security.


We are on a journey to assemble multiple industry-leading players into the most agile and efficient provider in the Canadian mark.


Please consult our landing page to find out who we are.


We are looking for a bilingual Network Administrator (Provisioning) to work remotely within Canada.


You will contribute to the team by performing the following


  • Respond to inquiries from staff, administrators, customers, site personnel and outside vendors in a timely fashion
  • Ensure open communication to all stakeholders. Address delicate situations and handle conflicts in such a way as to maximize opportunity and minimize exposure to risk
  • Provisioning and maintenance of Advanced CPE designed solutions
  • Document and maintain and update customer network diagrams, systems and configurations
  • Perform physical and logical analysis of client networks and its applications
  • Ability to multi-task, prioritize and meet deadlines
  • Support and diagnosis of technical issues involving Firewalls, VPNs and Routing
  • Technical knowledge in Telecom Network topics: MPLS, spanning tree, routers, Layer 2/3 switches, WIFI, VoIP, firewalls and UTM
  • Ability to develop automation using scripting languages
  • Flexibility to work a schedule that will meet the demand of our customers as required
  • Pager duty, after hours, weekend and stat holiday work on demand
  • Stay up-to-date with emerging technologies





What do you bring to the team?


  • 7+ years’ experience working in a high volume environment, with responsibility of network equipment, operating system installation, configuration, and troubleshooting
  • Minimum 5 years’ experience in a related Internet or IT business is required
  • Intermediate Technical knowledge in Telecom Networks: MPLS, spanning tree, routers, layer 2/3 switches, WIFI, VoIP, firewalls and UTM
  • Practical hands-on networking and systems administration experience, including experience configuring access routers and switches
  • Exceptional analytical and troubleshooting skills for solving problems
  • Solid knowledge of DSL and other connectivity services
  • A team player who is able to work in a fast paced, ever-changing environment


The below skills and experience are considered assets:

  • Juniper Networks ScreenOS/JUNOS/FortiOS platform experience 
  • ISP and/or 24x7 operations experience
  • Knowledge of network troubleshooting and network management tools
  • Post-secondary education with a relevant degree or certificate program
  • Hands-on knowledge of Layer 3 protocols such as BGP, ISIS, OSPF and RIP and Layer 2 protocols such as PPP and STP
  • Technical degree, Cisco CCNA, CCDA, CCNP, CCDP; Juniper JNCIA, JNCIS, Fortinet NSE and/or other networking certifications
  • Knowledge of VMWARE, Windows, Active Directory and/or UNIX/Linux/Solaris
  • Experience in configuration automation using scripting languages


NOTE:The health and safety of our team, customers and communities is paramount to GoCo.Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.


*Please note that the selected candidate is required to successfully complete a background check.


We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.


Accessibility:GoCo is proud to foster an inclusive culture that embraces diversity.We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.



Salary Range:  $73,000-$109,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.