Provider Services Representative (Pharmacy Benefit Management) Bilingual - TELUS Health


Montr?al, QC, CA

Req ID:  36642
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular



Join our team!


You are a bilingual (French/English) speaking, detail-oriented, customer-driven service professional who thrives in a collaborative and fast-paced environment. Reporting to the Drug Operations Manager at TELUS Health, you are highly motivated, results-oriented and passionate about growth.


Here’s the impact you’ll make and what we’ll accomplish together!


You will be an integral part of a small but growing team that manages the registration of pharmacies on the TELUS Health system and the maintenance of the pharmacy records, including changes, credentialing and compliance. You will also assist in the administration of TELUS Health’s drug authorization programs.


Here's how…


As part of the team, you’ll be responsible for:


  • Registering pharmacies to the TELUS Health Pharmacy Network
  • Conducting regular maintenance of existing pharmacy data
  • Providing monthly reports to management and multiple stakeholders
  • Managing the pharmacy database
  • Providing client resolutions for issues escalated to (second/third) level support
  • Communicating with the pharmacy community, provincial governing bodies, associations and pharmacy software vendors
  • Handling and overseeing projects to successful completion for both internal and external clients
  • Initiating pharmacy provider adoption on new TELUS Health initiatives
  • Providing client support to other internal departments




You're the missing piece of the puzzle…


Required Experience:


  • One or more years of experience in customer service or a service-oriented industry
  • Experience as a Pharmacy Technician would be an asset
  • Experience in the Pharmacy Benefit Management industry would be an asset


Functional Skills:


  • Intermediate to advanced skills in using Microsoft Office products, including Excel, Word, Outlook, PowerPoint, and Access
  • Able to apply critical-thinking skills to resolve issues
  • Requirements gathering
  • Strong coordination skills
  • Ability to effectively communicate (written and verbal) with internal and external customers
  • Bilingual (French/English)




  • College Diploma or University Degree 


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.