Apply now »

Security Investigator

Location: 

Montréal, QC, CA, H3B 1S6

Req ID:  53650
Jobs by Category:  Operations
Job Function:  Retail
Status:  Full Time
Schedule:  Regular

Description

 

*This role requires French expert fluency. This is a remote role therefore open to all candidates nationally*

 

 

 

Ready to take on the fight against organized retail crime?

 

 

Our team and what we’ll accomplish together

 

Our Loss Prevention team is a group of Security Investigators that conduct fraud investigations, analyze security data and trends, and develop strategies to prevent loss across our retail operations. They leverage advanced analytics and AI technology to predict and prevent fraud, while serving as a trusted advisor and coach to store team members on security best practices and compliance. As our new Security Investigator, you will play a pivotal role in uncovering insights and collaborating with our team to drive impactful outcomes that truly make a difference.

 

What you’ll do

 

  • Conduct fraud investigations and analyze patterns to identify security risks and vulnerabilities
  • Utilize data analytics and AI-powered tools to predict fraud loss and develop prevention strategies
  • Coach and develop store team members on loss prevention, security awareness, and compliance procedures
  • Investigate incidents of theft, fraud, and policy violations in retail locations
  • Conduct investigative interviews with retail team members across TELUS Retail and Mobile Klinik locations
  • Collaborate with Law Enforcement and internal stakeholders on security matters
  • Monitor compliance and provide recommendations for improving security controls and processes

Qualifications

 

What you bring

 

  • Excellent coaching and mentoring abilities to develop team members
  • Knowledge of retail security, loss prevention, and compliance requirements
  • Strong interviewing and communication skills
  • Fluency in French (verbal and written) is mandatory
  • Located in Quebec and/or bilingual (French/English) capability required
  • Must be reachable 24 hours a day during on-call rotation
  • Flexibility to respond to security incidents outside regular business hours

 

Great-to-haves

 

  • Strong investigative and analytical skills with experience in fraud detection and prevention
  • Proficiency in data analytics and ability to leverage AI tools for predictive analysis
  • Must have or complete The Wicklander-Zulawski investigative interviewing course within 3 months of hire date

 

 
Salary Range:  $70,000-$120,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »