Senior Business Analyst


Montréal, QC, CA, H3B 1S6 Calgary, AB, CA Ottawa, ON, CA Toronto, ON, CA Vancouver, BC, CA Edmonton, AB, CA

Req ID:  39489
Jobs by Category:  Health
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Our team and what we’ll accomplish together


TELUS is a global organization dedicated to leveraging technology innovation and human compassion to improve health outcomes worldwide. We are on a mission to scale TELUS Health as the most trusted well-being company in the world.


The Health Care Delivery (HCD) team consists of thousands of clinicians and team members who provide virtual and physical health services. We are committed to exceptional clinical innovation and operational excellence that challenges the status quo in care delivery.


The (HCD) Reporting team is dedicated to providing accurate and timely reporting that enables informed decision-making. By analyzing data and generating insightful reports, we empower our team and stakeholders to make strategic and informed choices that drive clinical innovation and operational excellence.


What you’ll do


As a Senior Business Analyst in the HCD Reporting team, you will play a pivotal role in driving reporting initiatives that enable HCD planning and management, streamline reporting processes, and solve business problems with analytics.


  • Lead and optimize data integration:
    • Manage and supervise ETL processes for HCD data in GCP BigQuery tables
    • Ensure smooth and efficient data transfer
  • Shape and curate datasets:
    • Create and maintain structured and organized datasets
    • Ensure data integrity, accuracy, and availability
  • Visualize data with impact:
    • Develop captivating reports using Tableau and/or Looker
    • Transform complex data into visually appealing and easy-to-understand formats
  • Drive operational excellence through collaboration:
    • Collaborate closely with project leads and stakeholders from the Operations team
    • Act as a strategic partner and understand their business questions and requirements
  • Support and elevate existing reports:
    • Maintain and enhance legacy reports in Qlik Sense, Tableau, and Metabase
    • Ensure accuracy and reliability of reports
    • Proactively address issues or bugs and continuously improve functionality





What you bring


  • 3-5 years + of experience in a similar role
  • Post-secondary diploma / certification in Management Information Systems, Computer Science, Statistics, Economics or related field




  • Bilingualism (English and French)
  • Experience working with systems, Extract Transform Load (ETL) processes and databases leveraging tools leveraging tools such as GCP Big Query, Tableau, SQL Server Management Studio, QlikSense, Metabase, Looker, Looker Studio, SQL, Pyspark, R, and Python
  • Knowledge of healthcare operational measures and metrics
  • Strong, analytical, data visualization and interpretation skills with the ability to deal with ambiguity, complex issues and concepts


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.



Salary Range:  $70,000-$104,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.